Quality Control Analyst

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🦀 Maryland – Distant

🦀 Maryland – Remote

💵 $41 000 - $46 000 / an

⏰ Temps Plein

🟢 Junior

🧐 Analyste

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SANS Institute

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1989

🔒 Cybersecurity

📚 Éducation

☁️ SaaS

Cybersecurity • Education • SaaS

SANS est la source la plus fiable et de loin la plus vaste pour la formation et la certification en cybersécurité au monde. Elle développe, maintient et met gratuitement à disposition la plus grande collection de documents de recherche sur divers aspects de la sécurité de l'information, et elle gère le système d'alerte précoce d'Internet - Internet Storm Center.

Description

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production • Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks • Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers • Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues • Verify defect fixes to make sure they are done to specified requirements • Triage and verify package change content • Escalate content issues to management as needed when other SANS teams need to perform fixes • Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects • Assist with data collection for training and improving Quality Tester performance • Track and update daily production task dashboards • Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required • Perform other related duties as assigned.

🎯 Exigences

• Bachelor’s degree or equivalent work experience • Strong attention to detail • Ability to work efficiently on multiple projects simultaneously • Ability to communicate with remote team members clearly and precisely • Unrestricted authorization to work in the USA; visa sponsorship is not available. • Minimum 1 year experience working in a Quality role or related field (Preferred) • Familiarity with Microsoft office products and Smartsheet (Preferred) • Familiarity with ServiceNow a plus (Preferred) • Experience working with issue management software a plus (JIRA, Redmine, etc.) (Preferred)

🏖️ Avantages

• Financial Benefits : Competitive base salary, bonus opportunities, and a 401(k) plan with company match. • Health & Wellness : Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP). • Time Off & Flexibility : Generous paid time off, including volunteer time. • Learning & Development : Access to professional development and SANS training opportunities.