Director of Clinical Engagement – Operations

🕒 il y a 2 mois

🦀 Maryland – Distant

🦀 Maryland – Remote

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Scene Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2008

☁️ SaaS

🤝 B2B

💊 Pharmaceutique

💰 Grant - Scene Health en 2023-09

SaaS • B2B • Pharmaceuticals

Scene Health est une entreprise de technologie de santé qui offre une plateforme d'observance médicamenteuse combinant une application mobile multilingue, une thérapie observée directement (TOD) par vidéo en différé et en direct, ainsi qu'une équipe de soins cliniques composée de pharmaciens, d'infirmiers et de coachs. Sa solution SaaS B2B s'adresse aux régimes de santé, aux départements de santé publique, aux systèmes de santé et aux clients des sciences de la vie/CRO pour fournir des données d'observance en temps réel, améliorer les résultats cliniques, augmenter la rétention des essais et réduire les coûts. Les services de Scene Health sont basés sur des preuves avec de nombreuses publications évaluées par des pairs démontrant des taux d'observance élevés et des améliorations mesurables dans les indicateurs cliniques et l'utilisation.

Description

• Define and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy services • Own Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care delivery • Identify opportunities to innovate and test new engagement approaches that improve adherence and continuity of care • Serve as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experience • Lead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staff • Build the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement quality • Set the bar for how clinicians show up on video; model it yourself and hold the team to it • Partner with HR to design hiring strategies, onboarding, and succession planning that scale with the business • Implement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPs • Use platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisions • Ensure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirements • Identify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesigns • Partner closely with Activation, Account Management, Growth, and Product to launch, optimize, and scale clinical programs • Translate organizational goals into actionable operating plans, staffing models, and team structures • Represent Scene's clinical team at external meetings and events as needed

🎯 Exigences

• Active clinical licensure — MD, DO, NP, PA, RN, PharmD, or equivalent clinical degree • 10+ years of progressive leadership experience, including leading teams in technology-enabled or digitally delivered care models • Experience in a startup or growth-stage digital health company — you've operated at the intersection of innovation and scaling, building systems that are both forward-looking and operationally sound • Proven experience building and scaling remote clinical or operational teams • Demonstrated clinical operations experience supporting patients with chronic conditions such as diabetes (DM), hypertension (HTN), congestive heart failure (CHF), and/or COPD • Strong understanding of patient needs, care pathways, and barriers associated with chronic disease management • Direct experience in at least one of the following areas: medication adherence programs, pharmacy services, and/or chronic disease management initiatives • Demonstrated success implementing digital workflows and performance frameworks from the ground up • Hands-on experience with digital operations platforms (e.g., EHRs, CRMs, call center technology, or similar) • Strong data fluency — you use metrics to manage, not just report.

🏖️ Avantages

• Flexible work arrangements