Field Service Manager

Emploi pas sur LinkedIn

🕒 il y a 10 jours

❄️ Minnesota – Distant

❄️ Minnesota – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Scientific Games

Site WebLinkedInTous les Emplois

10 000+ employés

🎮 Jeux vidéo

🤝 B2B

Gaming • B2B

Scientific Games est désormais dédié à tous les produits et services de loterie. Light & Wonder se consacre désormais aux jeux et aux iGaming. C'est un moment excitant alors que Light & Wonder trace sa propre voie en tant que première entreprise mondiale de jeux multiplateformes, et que Scientific Games continue d'être le leader mondial de la loterie et le partenaire de choix pour les loteries gouvernementales. Ces transformations stratégiques ont été préparées depuis un an et n'auraient pas été possibles sans un véritable effort de collaboration.

Description

• Serve as the principal point of contact between Field Service personnel, Regional Field Service Manager/Director, and General Manager • Oversee field operations and management of lottery equipment at site locations within the state • Manage inventory and oversight of consumable supplies • Oversee field repair functions, including installation, relocation, removal, communication, and peripheral procedures • Ensure quality and on-time delivery of field service activities supporting SGI Online Operations • Supervise, recruit, develop, coach, and train Field Services personnel • Prepare and monitor departmental budgets within approved limits • Conduct staff field evaluations, performance appraisals, development guidance, and annual evaluations • Oversee field-related projects • Diagnose problems and provide telephone assistance to technicians regarding field hardware/software • Monitor call queues, manage personnel toward zero SLAs, and minimize overtime • Establish and maintain department procedures for training, scheduling, dispatch, escalation, reporting, preventative maintenance, repairs, and safety • Ensure staff have appropriate equipment, supplies, tools, and training • Perform Field Service audits and ridealongs; monitor service-call volume, duration, and trend data for continuous improvement • Follow up with retailers after completed service calls • Work with Lottery staff and participate in task forces to resolve recurring problems; represent Scientific Games in Lottery meetings • Manage Company fleet vehicles, including monthly inspections, maintenance, and policy compliance • Monitor parts and consumables inventory • Provide backup assistance to technicians, Dispatch, and Field Services staff • Record and produce statistical information on Field Services efficiency • Participate in Field Services meetings • Perform other responsibilities as assigned

🎯 Exigences

• High school diploma or equivalency • Thorough understanding of lottery-related computer software, hardware technologies, and communication technologies • Good driving record • Previous project and personnel supervisor or management experience preferred • Excellent verbal and written communication skills • Ability to quickly learn and understand new technologies • Excellent customer service skills • Ability to maintain positive working relationships • Ability to lift and move up to 70 lbs. • 5 to 8 years of related experience • Ability to sit, stand, walk, bend, use hands, operate a computer, and perform close and distance vision tasks • Must meet applicable gaming, lottery, licensing, background investigation, security, legal, regulatory, and contractual requirements as a condition of employment where applicable

🏖️ Avantages

• Equal Opportunity Employer • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions • Company fleet vehicle access for job duties • Background investigation/security checks and required licensing support as applicable to the role