Client Management Director

🕒 il y a 1 mois

🏄 California, Florida, +1 états de plus – Distant

🏄 California – Remote 🐊 Florida – Remote 🤠 Texas – Remote

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Selene Finance LP

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2007

💸 Finance

🏠 Immobilier

Finance • Real Estate

Selene Finance LP est un gestionnaire de prêts spécialisé, réputé pour ses performances exceptionnelles dans la gestion des prêts hypothécaires. L'entreprise propose une gamme complète de services comprenant la gestion de prêts, les services de diligence et des solutions de titres sur mesure. Avec un fort accent sur le service client, Selene Finance offre des solutions adaptées aux emprunteurs, garantissant un haut niveau de satisfaction. C'est un prêteur égalitaire opérant dans plusieurs États américains, offrant des ressources et une expertise dans l'industrie hypothécaire.

Description

• Serve as the primary executive point of contact for assigned clients and foster long-term partnerships. • Understand client business objectives, operational priorities, and strategic initiatives. • Lead recurring business reviews, governance meetings, and executive-level discussions. • Manage client expectations and resolve escalated issues. • Identify cross-selling, upselling, and additional servicing solution opportunities. • Collaborate with Business Development and Executive Leadership on client retention and revenue growth. • Develop account plans aligned with client objectives and Selene's strategy. • Monitor industry trends, client challenges, and market opportunities. • Partner with Servicing, Default, Operations, Compliance, Technology, Finance, and other departments to ensure service delivery. • Drive continuous improvement using client feedback, operational metrics, and service performance data. • Ensure service-level agreements, contractual obligations, and performance expectations are met. • Oversee client onboarding and transition activities. • Develop client engagement and communication strategies. • Lead, mentor, and develop Client Relationship Managers and other client-facing professionals. • Establish performance objectives, monitor metrics, and provide coaching and feedback. • Support succession planning and talent development. • Ensure client interactions, reporting, and servicing activities comply with regulatory requirements, investor guidelines, contractual obligations, and company policies. • Work with Compliance and Risk Management to identify, escalate, and mitigate client-related risks. • Maintain accurate client documentation in CRM systems and reporting platforms.

🎯 Exigences

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. • 8+ years of progressive experience in client relationship management, account management, mortgage servicing, financial services, or a related industry. • Demonstrated success managing complex enterprise client relationships and strategic accounts. • Strong understanding of mortgage servicing operations, investor requirements, servicing performance metrics, and regulatory expectations. • Exceptional communication, presentation, negotiation, and relationship-building skills. • Strong analytical and problem-solving abilities with experience leveraging performance data to drive decision-making. • Experience utilizing CRM platforms and client management tools. • Preferred: MBA or other advanced business degree. • Preferred: Mortgage servicing industry experience with banks, servicers, investors, GSEs, or subservicing organizations. • Preferred: Experience leading executive business reviews and managing C-level client relationships. • Preferred: Proven track record of revenue growth, client retention, and account expansion initiatives. • Preferred: Prior leadership experience managing and developing client-facing teams.

🏖️ Avantages

• Paid Time Off (PTO) • Medical, Dental & Vision • Employee Assistance Program • Flexible Spending Account • Health Savings Account • Paid Holidays • Company paid Life Insurance • Matching 401(k) Plan

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