Customer Service Agent

🕒 il y a 7 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Senture, LLC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2003

🤝 B2B

🏢 Entreprise

B2B • Customer Support • Enterprise

Senture, LLC est un prestataire de premier plan en solutions de centres de contact multicanaux et en sous-traitance des processus métiers (BPO). L'entreprise collabore avec ses clients pour améliorer les interactions avec la clientèle grâce à des analyses stratégiques et une prestation de services efficace. Avec un fort accent sur le support technique et la satisfaction client, Senture opère dans les secteurs public et privé, s'appuyant sur ses 20 ans d'expérience et plus de 4 000 employés pour optimiser les performances et dépasser les objectifs des clients.

Description

• Handle both inbound and outbound calls with professionalism and care. • Use web-based tools to resolve inquiries efficiently. • Ensure every customer interaction is smooth, helpful, and positive. • Document each customers inquiry information into a database. • Verify customers information, making corrections and updates as needed. • Actively listen to recognize opportunities to offer additional information to callers. • Follow-up with callers as necessary. • Use statistical contact center data to make improvements to performance. • Outbound calling for surveying to obtain client specific information. • Shift and Schedule adherence.

🎯 Exigences

• High School Diploma or GED • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Enclosed and secure work area with zero distractions • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements of the program. Hotspots, satellite and wireless internet service is NOT allowed for this role.

🏖️ Avantages

• Flexible working arrangements