Deposit Operations Specialist

🕒 il y a 7 jours

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Servbank

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1001 - 5000 employés

La même expérience exceptionnelle à laquelle vous vous attendez du sous-traitement The Money Source Inc. (TMS) se réunit maintenant avec la sécurité que vous méritez sous une institution dépositaire, First Allied Bank, sb dba Servbank, fondée en 1994 dans l'Illinois. En tant que l'un des 10 meilleurs fournisseurs de sous-traitance du pays, nous remettons le "service" dans la sous-traitance en offrant une combinaison gagnante de Personnes + Technologie. Nos collaborateurs sont des professionnels dédiés avec une expérience dans l'industrie, qui s'engagent à fournir un service client supérieur et un soutien personnalisé à nos clients. Notre technologie innovante vous offre une vue entièrement transparente, accessible à 100 % et à la demande de votre portefeuille. Servbank est un sous-traitant complet, avec un portefeuille diversifié et des produits et services de qualité, qui se consacre au succès de nos partenaires. Cultivez le bonheur avec nous et faites avancer votre entreprise.

Description

• Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines. • Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures. • Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions. • Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy. • Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts. • Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner. • Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures. • Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution. • Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes. • Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness. • Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation. • Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention. • Perform other duties as assigned to support departmental and organizational objectives.

🎯 Exigences

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred. • Experience in deposit operations, treasury operations, bank operations, or a related financial services role preferred. • Working knowledge of wire processing, ACH rules, check processing, exception handling, and general deposit operations procedures. • Experience with fraud review, transaction monitoring, investigations, or operational risk controls is preferred. • Understanding of applicable regulations and industry guidance, including NACHA rules, Regulation CC, Regulation E, and bank security procedures. • Proficiency in core banking systems and Microsoft Office applications.