Restoration Job File Coordinator

🕒 il y a 17 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 10%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of SERVPRO

SERVPRO

201 - 500 employés

Fondée en 1967

📦 Logistique

🏥 Santé

🏗️ Construction

Logistics • Healthcare • Construction

SERVPRO est une entreprise franchisée spécialisée dans le nettoyage, la restauration et les services de construction, offrant une intervention d'urgence 24h/24 et 7j/7 pour des incidents liés à l'eau, au feu, aux moisissures, aux tempêtes et aux matières biologiques pour les clients résidentiels et commerciaux. Avec plus de 2 370 franchises à travers les États-Unis et le Canada et plus de 50 ans d'expérience, SERVPRO propose des services de nettoyage et de nettoyage spécialisé (y compris les systèmes de ventilation et les scènes de crime), la restauration de contenus et de documents, l'élimination des odeurs, ainsi que des services de restauration et de reconstruction commerciale en cas de sinistre majeur.

Description

• Maintain complete, accurate restoration job files from lead intake through completion, billing support, audit, and closeout • Review WorkCenter project records, Client Requirements, correspondence, forms, photographs, estimates, and supporting documents for accuracy and completeness • Track Initial, Daily, and Final upload requirements, due dates, automated scrub results, returns, and corrective actions • Review field documentation and drying records, identify missing or inconsistent information, and coordinate corrections with production and project teams • Organize job-file uploads and confirm that required documents are signed, dated, readable, correctly labeled, and included in the proper submission • Monitor open work orders, audit activity, carrier or TPA requirements, and next actions across multiple active files • Communicate with managers, field teams, customers, adjusters, and program contacts while maintaining accurate internal notes • Protect confidential customer and claim information and follow documented requirements

🎯 Exigences

• Resume-documented experience in restoration administration, job-file coordination, job-file building, claims documentation, or restoration file uploads • Resume-documented experience working with a restoration third-party administrator or claims program • Experience with Contractor Connection, Sedgwick, Alacrity, WorkCenter, or similar systems is strong evidence of relevant experience • Stable employment history, generally no more than two employers during the past five years • Strong organization, written communication, attention to detail, and ability to manage multiple deadlines without losing accuracy • Ability to work independently during the required Central Standard Time schedule • SERVPRO experience is highly preferred • Experience with WorkCenter, Xactimate, XactAnalysis, DryBook, DBMX, JobTrack, or similar restoration platforms is valuable

🏖️ Avantages

• Health insurance • Paid time off • Training & development • Vision insurance • 401(k) • Dental insurance • Career development • Service to the Community • Being Part of a Team • Stability & Growth

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