Corporate Account Manager

Emploi pas sur LinkedIn

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $75 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Sharebite

Site WebLinkedInTous les Emplois

51 - 200 employés

🤝 B2B

🛍️ eCommerce

🌍 Impact social

💰 €39 000 000 Series B en 2022-06

B2B • eCommerce • Social Impact

Sharebite est une plateforme de prestations alimentaires leader conçue pour booster l'engagement des employés à travers la nourriture. Elle offre aux entreprises un moyen simple de fournir des repas aux employés présents au bureau comme à distance, en s'appuyant sur une multitude de restaurants populaires. Sharebite se démarque en collaborant avec des restaurants pour proposer une diversité d'options culinaires tout en contribuant au bien social ; chaque repas commandé entraîne un don de repas pour aider à combattre l'insécurité alimentaire. La plateforme comprend des fonctionnalités telles que des stations de commande groupées au bureau et des cartes d'allocation de repas, le tout géré via un tableau de bord centralisé. Ses solutions innovantes visent à augmenter la présence au bureau et renforcer la cohésion d'équipe.

Description

• Work closely with the corporate sales team on understanding specific client requirements and pain points. • Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process. • Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective. • Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date. • Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client. • Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps. • Effectively manage time to make each client feel special through a professional handholding experience. • Maintain all corporate client information within our CRM platform, Salesforce. • Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered. • Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams. • Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery. • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature. • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. • Consult with our existing customers to recommend additional solutions from the Sharebite portfolio. • Devise and execute account strategies and plans to maximize account growth. • Provide high touch client service, including escalation and coordination of support issues as needed. • Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won. • Take on a buddy assignment for new team members as they go through the onboarding process. • Participate in training sessions for new team members during their onboarding.

🎯 Exigences

• Bachelor's degree from an accredited college or university, or relevant experience. • 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company. • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. • Ability to work with a cross functional team (remotely). • Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments. • Consultative selling skills, ability to fully understand a client’s business needs, and how the Sharebite offering can be fully utilized. • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings. • High level of organization and focus, and ability to work under pressure. • Strong familiarity with CRM solutions (e.g. Salesforce). • Technical aptitude and ability to learn new concepts quickly. • Experience with Salesforce is preferred. • An understanding of the technical components around account management is a plus.

🏖️ Avantages

• Daily meal stipend • Multiple health insurance options • Equity in the company