Presales Services Advisor

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SHI International Corp.

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🤝 B2B

🔧 Matériel

☁️ SaaS

B2B • Hardware • SaaS

Considérez SHI comme votre concierge technologique personnel. Nous connectons votre équipe aux solutions et services informatiques dont vous avez besoin pour soutenir la croissance de votre organisation et l'expérience de vos employés.

Description

• Provide front-line support for service requests, qualifying them to ensure alignment with SHI capabilities and customer needs. • Coordinate the creation of Statements of Work, facilitating terms and conditions agreements. • Support the transition of signed agreements to the service delivery team. • Manage service opportunity pipelines and maintain comprehensive project documentation. • Collaborate with internal teams and partners to ensure successful service engagements and customer experience.

🎯 Exigences

• Completed Bachelor’s Degree or relevant work experience required • 2-4 years of experience in sales, sales support, help desk, or a similar role. • Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization - Intermediate. • The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate. • Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI - Intermediate. • Proven experience working with public sector customers and managing contract vehicles preferred - Intermediate. • Ability to thoroughly understand and analyze contracts and statements of work preferred - Intermediate. • Ability to travel up to 10% for SHI Partner and Customer events. • Advanced certification such as CompTIA A+, Cisco CCNA, AZ-900, MS-900, and Proposal Writing preferred.

🏖️ Avantages

• Health, wellness, and financial benefits to offer peace of mind to you and your family. • Professional growth and leadership opportunities. • World-class facilities and technology you need to thrive.