Project Coordinator

Emploi pas sur LinkedIn

🕒 il y a 18 jours

☕ Washington – Distant

☕ Washington – Remote

💵 $60 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷‍♀️ Chef de Projet

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Shield

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2024

🤝 B2B

🤖 Intelligence artificielle

🏢 Entreprise

B2B • Artificial Intelligence • Enterprise

Shield est un partenaire et investisseur axé sur la technologie qui aide les fournisseurs de services gérés (MSP) à se développer en combinant capital patient, expertise opérationnelle et ingénierie en IA appliquée. L'entreprise fournit des ingénieurs déployés sur le terrain, un soutien opérationnel (RH, finance, recrutement), le développement des personnes, ainsi que des conseils stratégiques en fusions et acquisitions tout en préservant le leadership et la culture locaux. Soutenue par ZBS Partners et Thrive Holdings, Shield se concentre sur des partenariats durables et amicaux pour les fondateurs afin d'accélérer la croissance et mettre en œuvre des solutions centrées sur l'IA.

Description

• Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance • Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders • Review customer communications and respond promptly and professionally throughout the day • Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines • Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps • Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items • Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process • Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team • Document customer communications, updates, and follow up activities within internal systems • Support customer escalations professionally and proactively while helping drive timely resolution • Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times

🎯 Exigences

• Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered • Exceptional organizational skills and attention to detail • Strong written and verbal communication skills • Ability to manage multiple priorities in a fast moving environment • Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms • Ability to work independently while also collaborating effectively across teams • Strong customer service mindset with the ability to communicate professionally across all levels of an organization • Proficiency within Microsoft Office Suite, particularly Excel