Customer Support Representative, Multi Channel

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $15 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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SI Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Profil LinkedIn officiel de SI Group

Description

• Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams. • Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution." • Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind. • Propose product and process improvements directly to our leadership team. • Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.

🎯 Exigences

• 1 year of high-volume call center experience in a remote, startup environment. • Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand. • Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools. • A genuine passion for helping people and a desire to support small business owners. • Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.

🏖️ Avantages

• 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. • This is a 100% remote position (must be based in the U.S.). • "Take what you need" vacation policy to ensure you stay refreshed. • A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.