Manager, MSP Operations

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SimpliFi Managed Services

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11 - 50 employés

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

SimpliFi Managed Services est un fournisseur de services managés (MSP) axé sur la santé qui collabore avec les systèmes de santé pour réduire la dépendance à la main-d'œuvre des agences de voyage, diminuer les coûts de main-d'œuvre clinique, et optimiser la performance de la main-d'œuvre. L'entreprise propose des stratégies de main-d'œuvre et des conseils, des technologies et des rapports, des programmes d'intégration et de rétention d'infirmières (CAP), le sourcing et la gestion d'infirmières internationales, la conformité et la certification, ainsi que des solutions de remplissage de quarts, se positionnant comme un partenaire exclusif B2B pour mettre en œuvre des plans de dotation personnalisés et améliorer les résultats cliniques et les économies de coûts.

Description

• Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines (e.g., new MSP client implementations, new and existing client implementations, etc.) • Continuously review internal and external operational and technical processes (e.g., SOPs, workflows, audits, etc.) and ensure necessary improvements are successfully implemented • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members • Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends

🎯 Exigences

• High school diploma or equivalent • 3 years of full scope project management experience or related experience • 3 years of MSP experience • Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems • Extreme attention to detail • Demonstrated comfort level with and high proficiency performing in high visibility, client-facing roles with frequent interactions with executive leadership • Ability to juggle multiple tasks/priorities with competing interests without losing efficiency • Familiarity with ticketing support systems (i.e., Happy Fox or similar) • Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency • Ability to build and maintain productive working relationships with cross-functional coworkers • Excellent communication skills • Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint • Ability to recognize and mitigate risks • Ability to lead and develop others

🏖️ Avantages

• Medical, Dental, Vision, Life, and Long-Term Disability • Short-Term Disability, Accident, Critical Illness • Legal Assistance, Identity Protection, Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan + 8.5 paid holidays