Customer Success Executive

🕒 il y a 22 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Siteimprove

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2003

💼 Conseil

📣 Marketing

☁️ SaaS

💰 Venture Round en 2020-01

Consulting • Marketing • SaaS

Siteimprove est un leader en gouvernance numérique et en analytique, offrant une plateforme complète qui améliore l'accessibilité, l'assurance qualité et les outils de SEO pour les entreprises. Leurs services sont conçus pour optimiser la performance des sites web, améliorer l'engagement des visiteurs et assurer la conformité aux réglementations, facilitant ainsi de meilleures stratégies de marketing en ligne. Siteimprove permet aux équipes de tirer parti d'informations basées sur les données pour améliorer les expériences numériques et accroître le retour sur investissement.

Description

• Manage a portfolio of customers across the lifecycle (post-implementation to renewal and expansion) • Meet and exceed overall customer gross and net retention goals with assigned customers • Contribute to retention and identify opportunities for growth within your portfolio • Support renewal and expansion conversations in collaboration with Sales, Services and Renewals teams • Act as the voice of the customer internally and ensure feedback is shared across teams • Execute 1:many customer engagement programs (e.g., webinars, office hours, onboarding and adoption journeys) • Support development of repeatable playbooks and scaled engagement models • Contribute to scalable onboarding, adoption, and retention initiatives across customer segments • Use CRM and Customer Success Platform to manage customer activity and priority actions • Analyze customer data to identify trends, risks, and opportunities • Leverage templates, automations, and campaigns to improve efficiency and consistency • Suggest improvements to processes, programs, and ways of working that positively impacts customer experiences

🎯 Exigences

• 2+ years in customer-facing role (Customer Success, Account Management, Support, or similar) • Experience managing a portfolio of customers • Strong communication skills with the ability to engage customers in 1:1, 1:many and through digital formats • Comfortable working with tools such as CRM systems and customer success platforms • Analytical mindset with an ability to interpret data and take action • Native-level Dutch and professional English proficiency • Travel as needed