Customer Success Manager, DFR Mid-Market

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $160 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Skydio

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🔧 Matériel

🤖 Intelligence artificielle

🔐 Sécurité

💰 €170 000 000 Series E - Skydio en 2024-11

Hardware • Artificial Intelligence • Security

Skydio est un fabricant de systèmes de drones autonomes qui combinent une intelligence artificielle avancée embarquée, des capteurs et des logiciels cloud pour automatiser le vol pour des missions d'inspection, de sécurité, de sûreté publique et de cartographie. Sa gamme de produits (incluant les X10, X10D, R10, stations d'accueil, et logiciels tels que Skydio Autonomy et DFR Command) est conçue pour une prise de conscience rapide de la situation, des inspections automatisées, la sécurité des sites et des déploiements de Drones en tant que Premiers Intervenants pour les clients gouvernementaux, les services publics et les entreprises. Skydio fournit du matériel, des logiciels et des services intégrés pour permettre des opérations plus sûres, plus rapides et plus autonomes dans des environnements difficiles.

Description

• Build scalable processes for customer on-boarding and post sales success. • Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow ups. • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs. • Advocate for mid-market customers through deep understanding of their use cases and needs. • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. • Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Exigences

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Ability to travel 20+% of the time. • Ability to obtain Part 107 certificate. • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises. • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement. • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew. • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

🏖️ Avantages

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay