Deployment Engineer

🕒 il y a 1 mois

🏈 Alabama, Florida, +4 états de plus – Distant

🏈 Alabama – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $115 000 - $135 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⛑ Ingénieur DevOps & SRE

🦅 Parrain de Visa H1B

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Skydio

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🔧 Matériel

🤖 Intelligence artificielle

🔐 Sécurité

💰 €170 000 000 Series E - Skydio en 2024-11

Hardware • Artificial Intelligence • Security

Skydio est un fabricant de systèmes de drones autonomes qui combinent une intelligence artificielle avancée embarquée, des capteurs et des logiciels cloud pour automatiser le vol pour des missions d'inspection, de sécurité, de sûreté publique et de cartographie. Sa gamme de produits (incluant les X10, X10D, R10, stations d'accueil, et logiciels tels que Skydio Autonomy et DFR Command) est conçue pour une prise de conscience rapide de la situation, des inspections automatisées, la sécurité des sites et des déploiements de Drones en tant que Premiers Intervenants pour les clients gouvernementaux, les services publics et les entreprises. Skydio fournit du matériel, des logiciels et des services intégrés pour permettre des opérations plus sûres, plus rapides et plus autonomes dans des environnements difficiles.

Description

• Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap • Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements. • Communicate with customers to ensure that all of their needs are understood and addressed • Collaborate with various internal departments to ensure that they fulfill all customer requests • Resolve complaints and keeping track of all processes that pertain to the client’s needs • Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs • Build customer loyalty through proactive support and account management • Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks

🎯 Exigences

• 3+ years experience supporting cloud connected devices • Experience with WiFi networking required • Familiarity with cloud applications • Familiarity with Linux OS • Familiarity with mechanical / robotic systems • Ability to travel 75% of the time • Ability to acquire Part 107 certificate

🏖️ Avantages

• Paid vacation time • Sick leave • Holiday pay • 401K savings plan • Health insurance