Account Manager

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Slip Robotics

Slip Robotics

11 - 50 employés

🚗 Transport

☁️ SaaS

💰 €10 600 000 Venture Round en 2023-05

Transport • Logistics • SaaS

Slip Robotics est une entreprise qui se concentre sur la transformation de l'industrie logistique grâce à sa technologie innovante de robots en tant que service. Leur produit phare, les SlipBots, est conçu pour éliminer les goulets d'étranglement dans les quais de chargement en améliorant considérablement la vitesse, la sécurité et l'efficacité du processus de chargement du fret. Les SlipBots permettent le chargement et le déchargement des camions en seulement 5 minutes sans que les conducteurs de chariots élévateurs aient besoin d'entrer dans les remorques, augmentant ainsi le débit et élargissant le vivier de main-d'œuvre. Le service offre un modèle d'abonnement qui inclut un support complet et des analyses de données en direct sans nécessiter d'intégration Wi-Fi ou informatique, en faisant une solution fluide pour la logistique du dernier kilomètre. Slip Robotics vise à révolutionner les opérations de la chaîne d'approvisionnement en optimisant la logistique à courte distance et à haute fréquence dans diverses industries.

Description

• Own the commercial relationship and overall success of assigned customer accounts. • Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management. • Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions. • Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments. • Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities. • Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary. • Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership. • Maintain strong relationships across customer organizations, from operational teams to executive stakeholders. • Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.

🎯 Exigences

• Bachelor’s degree in engineering, business, or a related field preferred; equivalent experience strongly considered. • Experience managing multiple customer accounts in industrial, logistics, or technology environments. • Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics. • Experience supporting or deploying robotics, automation, or engineering solutions in customer environments. • Strong project management capabilities and ability to coordinate complex technical initiatives. • Excellent communication skills with the ability to engage both technical and operational audiences.

🏖️ Avantages

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Stock Option Plan

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