Salesforce Functional Architect

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

💵 $127 539 - $170 805 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🤑 Commercial

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Smarsh

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

💸 Finance

🏢 Entreprise

☁️ SaaS

💰 Private Equity Round en 2016-01

Finance • Enterprise • SaaS

Smarsh est le leader mondial des données et de l'intelligence en matière de communications, se concentrant sur la conformité des communications numériques et la gestion des risques dans les industries réglementées. Fort de plus de vingt ans d'expérience, Smarsh propose des solutions activées par l'IA pour libérer des informations commerciales à partir de données de communication à grande échelle. Reconnue par 95 % des plus grandes entreprises financières et gérant des milliards de messages chaque mois, Smarsh offre des services tels que la capture de chat, l'archivage d'e-mails et la surveillance des risques numériques. Leurs plateformes sont conçues pour répondre aux besoins divers et évolutifs des services financiers, du gouvernement, de la santé et d'autres industries, améliorant la productivité et garantissant la conformité aux défis de gouvernance des communications numériques.

Description

• Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives. • Serve as functional lead for Revenue, Finance, and Enterprise Applications. • Own CRM and Revenue Cloud roadmap and prioritization. • Oversee system integrators and managed service providers. • Mentor admins and business analysts. • Drive measurable business outcomes, not feature delivery. • Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused. • Establish and enforce automation patterns, naming conventions, and guardrails. • Prevent “Flow sprawl” and logic duplication. • Appropriate governance and usage of Salesforce AI tooling. • Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc. • Ensure scalability, reporting integrity, and clean integrations. • Anticipate downstream impacts of schema changes. • Review and approve designs for complex initiatives. • Act as escalation point for architectural trade-offs. • Mentor admins and developers. • Automation is readable, testable, and explainable. • New team members can onboard without fear or overwhelm. • Major changes don’t introduce regressions. • Salesforce feels like a platform, not patchwork.

🎯 Exigences

• 10+ years of hands-on Salesforce experience with progression into architecture-level ownership. • Deep expertise in Sales Cloud and/or Service Cloud data models and automation design. • Experience with Salesforce CPQ and Billing solutions. • Experience with Agentforce and / or Einstein. • Experience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment. • Advanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments. • Proven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe) • Strong data modeling skills with an understanding of long-term reporting and integration implications. • Experience preventing and resolving automation conflicts (recursion, order of execution, duplication) • Clear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads. • Experience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations. • Ability to translate ambiguous business processes into durable system behavior. • Experience establishing governance standards (naming conventions, documentation, release discipline) • Relevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.