Customer Solutions Architect

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SmartBug Media

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

SmartBug Media est une agence de marketing digital à service complet spécialisée dans l'utilisation de la plateforme HubSpot pour aider les entreprises à croître. Elle offre une gamme de services incluant l'intégration HubSpot, le marketing, les ventes, le service, le contenu, le commerce et les pôles opérationnels. SmartBug Media accompagne des clients dans divers secteurs tels que la santé, l'éducation, la fabrication et les logiciels SaaS à travers des stratégies de génération de demande, d'opérations de revenus, de médias payants, de services web, de dynamisation des ventes et de réussite client. L'agence se concentre sur l'augmentation de l'efficacité marketing et commerciale à travers des stratégies éprouvées, l'automatisation et des formations pratiques. Ses distinctions en tant qu'agence numérique HubSpot primée soulignent son engagement à créer des solutions évolutives pour une croissance prévisible et résiliente.

Description

• Develop and execute a customer success strategy for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference • Deliver consistent, world-class quality across all customer success strategies and implementations • Have a strong understanding of strategic opportunities to expand retainer scope and present ideas to Marketing and CRM teams as well as internal teams • Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ customer success strategies remain cutting-edge and effective • Gather and relay customer feedback to the client’s product development team to drive product improvements • Monitor customer satisfaction and implement retention strategies • Identify satisfied customers who can serve as advocates for the client through case studies, testimonials, or referrals • Optimize client’s Service Hub instances as well as execute the strategy in HubSpot • Work with creatives to create and curate customer collateral, presentations, and other content pieces to support your clients’ customer base

🎯 Exigences

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. • Minimum of 5 years of experience in customer success strategy and execution. • Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem. • Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk. • Experience in setting and achieving annual and quarterly goals for clients. • Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values. • Strong interpersonal skills. • Demonstrated ability to ensure high client satisfaction and retention and achieve sales and ROI goals. • Exceptional communication and presentation skills. • High level of organization, attention to detail, and the ability to manage multiple priorities. • Strong problem-solving capabilities and the ability to navigate complex challenges. • High level of integrity, work ethic, and professionalism. • Passion for client success and a commitment to delivering outstanding results. • Experience working remotely in similar roles is strongly preferred. • HubSpot essential certifications, HubSpot RevOps Certification.