Senior Customer Success Manager – Enterprise

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $112 500 - $142 500 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Smartsheet

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

☁️ SaaS

⚡ Productivité

🤝 B2B

SaaS • Productivity • B2B

Smartsheet est une plateforme conçue pour gérer les projets, automatiser les flux de travail et créer des solutions à grande échelle. Elle offre une large gamme de fonctionnalités comprenant l'automatisation, la collaboration en équipe, les tableaux de bord et le reporting, ainsi que des intégrations, permettant aux entreprises de rationaliser leurs opérations. La plateforme répond à divers cas d'utilisation tels que la gestion de projets, la gestion de portefeuilles IT, la gestion marketing, et bien plus encore, s'adressant à diverses industries, y compris le gouvernement, la finance et la santé. Smartsheet accorde également une grande importance à la sécurité et à la protection des données, garantissant la confidentialité des données des utilisateurs. De plus, elle propose des services professionnels tels que le conseil, la formation et le support à la mise en œuvre pour maximiser les capacités de la plateforme.

Description

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle • Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction • Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account • Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet • Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction • Be the primary interface to manage and resolve critical situations • Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet • Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities • Exceed all performance targets, including maintaining high retention and growth rates • Accomplish other tasks as assigned

🎯 Exigences

• 3+ years of Customer Success or Account Management experience (or equivalent) • State & Local Government (SLG) experience (preferred) • The ability to explain technical subjects to non-technical personnel in large enterprises • Good at building credibility and trust with customers and internal stakeholders by understanding their requirements • Experience maintaining valuable and outcome-based relationships with a diverse customer account base • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements • Bachelor's degree in relevant field, or equivalent experience • Willing to travel based on customer and business need

🏖️ Avantages

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)