Manager, Partner Relationship Management

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SmithRx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

💼 Conseil

🛡️ Assurance

🏥 Santé

💰 €20 000 000 Series B en 2022-03

Consulting • Insurance • Healthcare

SmithRx est un gestionnaire de prestations pharmaceutiques (PBM) transparent et en mode pass-through, opérant indépendamment des compagnies d'assurance et des pharmacies pour aligner ses incitations avec celles des employeurs auto-assurés et leurs membres. En s'appuyant sur la technologie moderne, SmithRx vise à réduire le coût et la complexité des prestations pharmaceutiques, garantissant la fourniture de médicaments efficaces et à faible coût. L'entreprise s'engage à transformer le paysage des prestations pharmaceutiques grâce à son modèle de tarification transparent et forfaitaire et à ses programmes d'économie de coûts innovants, qui connectent les membres aux médicaments les moins chers sans recourir à la tarification échelonnée, aux remises ou à d'autres tactiques. L'engagement de SmithRx envers la transparence et un service client supérieur se traduit par des économies significatives pour les employeurs et une expérience hautement satisfaisante pour ses membres.

Description

• Lead, coach, and empower a high-performing team of Partner Relationship Managers • Directly manage and develop PRMs, driving engagement, learning, and accountability • Coach and mentor team members on partner management, escalation, conflict resolution, and executive communications • Establish team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention • Manage team bandwidth, resource allocation, and portfolio assignments • Serve as an executive escalation point for complex operational, technical, or relationship issues involving TPAs and Data Partners • Standardize and refine PRM workflows, governance models, and best practices for EDI/ETL monitoring and issue resolution • Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams • Conduct portfolio reviews to identify partner satisfaction risks and maintain risk-mitigation plans • Drive partner adoption and standardization across tools, products, and integrated workflows

🎯 Exigences

• 3+ years of direct people management experience leading client-facing or partner-facing teams in Customer Success, Account Management, or Partner Management • 5+ years of experience in healthcare insurance, health benefits, or Third-Party Administrator environments • Pharmacy Benefit Manager experience strongly preferred • Strong working familiarity with technical data file exchanges, including EDI, ETL, or API integrations • Bachelor’s degree in a related field required • Advanced degree such as MBA or MHA preferred • Ability to inspire, develop, and retain talent while fostering a collaborative, accountable team culture • Outstanding oral and written communication skills • Experience presenting to and negotiating with senior operational leadership • High emotional intelligence and experience mediating high-stakes operational conflicts • Ability to take initiatives from concept to execution and bring structure and governance to scaling partner operations • Structured root-cause analysis and sustainable cross-functional problem-solving

🏖️ Avantages

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Bonuses, commissions, or equity may be available • Mental health support