Senior Solution Consultant – Post-Sales, Platform

🕒 il y a 4 mois

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟠 Senior

🤑 Commercial

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Socure

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2012

💼 Conseil

🏥 Santé

⚖️ Juridique

💰 €450 000 000 Series E en 2021-11

Consulting • Healthcare • Legal

Socure est un leader dans la fourniture de solutions de vérification d'identité et de prévention de la fraude alimentées par l'intelligence artificielle. Leur plateforme, connue sous le nom de RiskOS™, permet aux organisations de prendre des décisions fiables en matière d'identité et de risque, facilitant ainsi l'intégration et la gestion des clients à travers divers points de contact. Avec des vérifications d'identité en temps réel et précises effectuées dans plus de 190 pays, Socure aide à combattre la fraude identitaire tout en assurant la conformité et en améliorant l'expérience client.

Description

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. • Support technical integrations by working with client teams and providing input on best practices. • Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams. • Work alongside internal teams to make sure client questions are addressed quickly and thoroughly. • Participate in ongoing optimization efforts to improve the client experience. • Gather and document technical and functional requirements from clients. • Help translate client workflows into effective product configurations. • Assist in resolving integration or product issues, escalating as needed. • Deliver introductory training sessions and walkthroughs to help clients get started confidently. • Contribute to the creation of documentation and internal resources to support common onboarding patterns. • Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements. • Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

🎯 Exigences

• 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company. • Working knowledge of APIs, data integration, and web-based platforms. • Comfortable explaining technical concepts to clients in a clear and approachable way. • Ability to manage multiple client needs and timelines in a structured and organized manner. • A collaborative attitude with a willingness to learn and adapt. • Bachelor’s degree or equivalent experience in a technical or related field.

🏖️ Avantages

• Offers Equity • Offers Commission