IT Support Specialist – Microsoft Ecosystem, O365, Intune

🕒 il y a 7 mois

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Softgic

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

🔒 Cybersecurity

🤖 Intelligence artificielle

Cloud • Cybersecurity • Artificial Intelligence

Softgic est une entreprise technologique spécialisée dans l’accompagnement de la transformation digitale et cognitive de ses clients. Forte de plus de 12 ans d’expérience, Softgic conçoit des solutions innovantes et sur mesure dans divers domaines, notamment le développement logiciel, la sécurité des données dans le cloud, le métavers et l’automatisation. Leur approche combine conception, développement et mise en œuvre afin d’optimiser les processus métiers et de garantir la sécurité et l’efficacité des infrastructures technologiques.

Description

• Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity. • Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). • Manage and support Intune-managed endpoints, ensuring compliance with security policies. • Document incidents, troubleshooting steps, and resolutions accurately. • Escalate unresolved issues to higher-level support when necessary. • Use AI-based tools to accelerate troubleshooting and improve resolution accuracy. • Maintain high standards of customer service through timely communication and follow-up. • Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management. • Act as a communication bridge between IT, HR, and business teams.

🎯 Exigences

• Strong troubleshooting skills across Microsoft 365 and Windows OS. • Hands-on experience with Microsoft 365 Admin Center. • Familiarity with Intune, endpoint management, and security fundamentals. • Excellent English communication skills (written and verbal). • Ability to learn new tools quickly and work independently. • Security-minded attitude and awareness of compliance best practices. • Proactive communicator who keeps end users informed and documents clearly. • Resilient and calm under pressure, maintaining a customer-focused mindset. • Experience using AI or automation tools to enhance IT support workflows (preferred). • 2+ years in IT support or helpdesk roles, ideally in Microsoft environments.