Account Manager, Dealer Solutions

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Solera, Inc.

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5001 - 10000 employés

Fondée en 2005

🚘 Automobile

💼 Conseil

📦 Logistique

Automotive • Consulting • Logistics

Solera, Inc. est un fournisseur de solutions basées sur les données et dotées de l'intelligence artificielle pour la gestion du cycle de vie des véhicules, la gestion de flottes, les réparations de véhicules et le traitement des sinistres. Solera propose une suite complète de services qui répondent aux besoins des concessionnaires, assureurs, ateliers de réparation et opérateurs de flotte, en utilisant des analyses avancées pour rationaliser les processus et améliorer l'efficacité. Leurs services incluent le suivi des véhicules, l'automatisation des sinistres, la gestion de bases de données de réparation et l'intelligence de flotte, entre autres. Avec d'énormes quantités de données et de solides partenariats dans l'industrie, Solera vise à améliorer les résultats commerciaux de ses clients dans le secteur automobile.

Description

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps. • Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment. • Conduct proactive business reviews, executive updates, and ongoing communication touchpoints. • Own renewal preparation, negotiation strategy, and contract execution for assigned accounts. • Identify at-risk accounts early and collaborate with internal teams to develop recovery plans. • Ensure customers receive clear ROI value stories tied to their operational goals. • Develop structured annual and quarterly account plans capturing: • Key goals & initiatives for fixed ops, variable ops, and marketing • Product adoption status and opportunities • Whitespace and expansion opportunities • Risk indicators and mitigation plans • Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio: o DMS: service, parts, accounting, inventory workflows o CRM: lead management, showroom, BDC optimization o Service: Service Suite check-in, scheduling, inspections, tech productivity o Marketing: campaigns, retention, reputation, equity mining through Sales Journey • Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions. • Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs. • Document customer health trends and create action plans to address red/yellow indicators.

🎯 Exigences

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations. • Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing. • Experience managing a customer book of business, with accountability for retention and expansion. • Excellent communication, relationship-building, and presentation skills. • Ability to analyze data and translate insights into customer recommendations. • Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development