German Customer Support Consultant

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Speakit

Site WebLinkedInTous les Emplois

11 - 50 employés

🎯 Recrutement

🤝 B2B

👥 RH Tech

Recruitment • B2B • HR Tech

Speakit est une entreprise de recrutement dynamique, spécialisée dans la mise en relation de talents multilingues avec des opportunités d’emploi à travers l’Europe. Elle intervient dans plusieurs domaines, notamment le service client (customer support), les ventes (sales) et le support technique (technical support), en garantissant une transition fluide pour les candidats grâce à un accompagnement à la mobilité internationale (relocation). Speakit propose des services de recrutement permanent (CDI), de paie (payroll) et des solutions RH complètes à destination des candidats comme des entreprises, établissant de nouveaux standards en matière d’expérience candidat et client.

Description

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails) • Build customer trust through empathetic personalized conversations • Strive for first call resolution and taking true ownership of customer needs and issues • Engage with clients in a friendly and professional manner, while actively listening to their concerns • Offer support and solutions to customers in accordance with the company’s customer service policies • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

🎯 Exigences

• Native/near-native level of German (minimum level C1, oral and written) • Fluent level of English (minimum level B2, oral and written) • Excellent communication skills and good troubleshooting and problem-solving skills • Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc) • Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day) • Ability to work remotely from home • EU Passport • Relocation to Athens

🏖️ Avantages

• Competitive salary (14 salaries per year) • Performance based bonus • Transportation bonus (only for on-site employees) • Relocation covered • Work from home (remote) *only if located in Greece* • Health package • Equipment provided • Paid training and development opportunities • Multicultural and modern working environment