EAP Management Consultant

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

💵 $38 - $48 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

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Spring Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

⚕️ Assurance santé

🧘 Bien-être

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Spring Health est une solution complète de santé mentale conçue pour les employeurs et les régimes de santé. Elle utilise la santé mentale de précision pour offrir un soutien personnalisé en santé mentale en mettant en relation les individus avec les soins appropriés, qu'il s'agisse de soutien numérique, d'exercices de méditation, de coaching, de thérapie ou de médicaments. En partenariat avec des organisations de premier plan, Spring Health vise à améliorer l'accessibilité et les résultats en matière de santé mentale, à réduire le turn-over des employés et à accroître la productivité. Fiable par plus de 4 500 organisations, l'entreprise offre une approche basée sur des preuves qui a démontré son efficacité clinique et financière.

Description

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone. • Coordinate critical incident response requests • Deliver virtual critical incident response requests • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

🎯 Exigences

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) • SAP qualified preferred • CEAP certification preferred • Supervisory experience and/or experience working with management and human resource professionals preferred • Crisis management and SUD experience • Familiarity with basic terminology and concepts used in employee assistance/human services programs • EAP experience • Experience delivering and coordinating critical incident response required • Experience working with diverse populations (bilingual preferred) • Knowledge of healthcare settings and community resources • Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks • Excellent written and verbal communication skills • Able to go above and beyond and to multi-task and context switch

🏖️ Avantages

• Competitive total rewards package including benefits