Senior Solution Consultant – HLS

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $123 000 - $205 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Talkdesk

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2011

🤝 B2B

🤖 Intelligence artificielle

🏥 Santé

💰 €230 000 000 Series D en 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk® est un leader mondial des centres de contact cloud pour les entreprises de toutes tailles. Talkdesk CX Cloud et Industry Experience Clouds aident les entreprises à offrir un service client moderne à leur manière. Notre plateforme de centre de contact, fiable, flexible et innovante, exploite l'IA et l'automatisation pour obtenir des résultats exceptionnels pour leurs clients et améliorer le résultat net. Pour en savoir plus et essayer une démonstration autoguidée, visitez www.talkdesk.com.

Description

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. • Serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR). • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards. • Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth). • Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery. • Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization. • Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success. • Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. • Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

🎯 Exigences

• Bachelor's degree in a technical field or significant professional experience in a technical role • 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment • 3+ years of hands-on Epic integration experience within healthcare systems (required) • Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. • Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines). • Languages such as: JavaScript, MUMPS (M), Python, SQL • Strong understanding of AI-driven automation use cases. • Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts. • Excellent communication and stakeholder management skills, including executive presence. • Strong problem-solving skills and a proactive, outcome-driven mindset. • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels. • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued. • Engaging personality, polished verbal and written communication skills, and meticulous attention to detail. • Highly organized self-starter that seeks challenging opportunities. • Ability to work cross-functionally in a fast-paced environment. • Fluency in written and spoken English.

🏖️ Avantages

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • Retirement Benefits: 401(k) plan • Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Paid Holidays: Talkdesk offers 14 paid holidays each year. • Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.