Senior Solution Consultant – HLS

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

💵 $123 000 - $205 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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Talkdesk

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2011

🤝 B2B

💰 €230 000 000 Series D en 2021-08

B2B • AI • Healthcare

Talkdesk® est un leader mondial des centres de contact cloud pour les entreprises de toutes tailles. Talkdesk CX Cloud et Industry Experience Clouds aident les entreprises à offrir un service client moderne à leur manière. Notre plateforme de centre de contact, fiable, flexible et innovante, exploite l'IA et l'automatisation pour obtenir des résultats exceptionnels pour leurs clients et améliorer le résultat net. Pour en savoir plus et essayer une démonstration autoguidée, visitez www.talkdesk.com.

Description

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases • Serve as the primary technical resource for clients during projects, focused on design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR) • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards • Act as an internal Subject Matter Expert (SME) for Epic and other systems • Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery • Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization • Provide guidance and hands-on support to internal teams, external partners, and customers during implementation • Collaborate with internal teams to address feature requests, resolve issues, and deliver updates • Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success

🎯 Exigences

• Bachelor's degree in a technical field or significant professional experience in a technical role • 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment • 3+ years of hands-on Epic integration experience within healthcare systems (required) • Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. • Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines). • Languages such as: JavaScript, MUMPS (M), Python, SQL • Strong understanding of AI-driven automation use cases. • Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts. • Fluency in written and spoken English.

🏖️ Avantages

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • uncapped paid time off program for exempt employees • accrual-based program for non-exempt employees • 14 paid holidays each year.