Director – Finance Shared Services

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $94 - $125 / heure

⏰ Temps Plein

🔴 Expert

💸 Planification et Analyse Financières (FP&A)

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 9%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Stanford Health Care

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10 000+ employés

Fondée en 1991

🏥 Santé

⚕️ Assurance santé

💊 Pharmaceutique

Healthcare • Healthcare Insurance • Pharmaceuticals

Stanford Health Care est un prestataire de soins de santé de premier plan affilié à l'Université de Stanford, offrant une large gamme de services médicaux, y compris des soins primaires, spécialisés et d'urgence. Réputé pour ses recherches de pointe et son innovation en médecine, l'établissement s'associe également avec Stanford Medicine et la Stanford School of Medicine pour offrir des opportunités d'éducation et de recherche médicale de haut niveau. Les soins aux patients sont améliorés grâce à leurs plateformes en ligne et mobiles MyHealth, permettant un accès facile aux dossiers médicaux, à la planification des rendez-vous et aux paiements de factures. Stanford Health Care est dédié à l'amélioration des résultats de santé grâce à une technologie avancée, des soins personnalisés et des services de santé complets.

Description

• Lead AskFinance operations, including intake and triage, case management, escalation processes, and day-to-day service delivery • Oversee staffing, workload balancing, and resource planning • Monitor service volumes, cycle times, backlog, quality, and customer feedback • Establish service levels, operational metrics, dashboards, and reporting • Lead AskFinance governance, including escalation pathways, service reviews, prioritization, and performance communication • Define and evolve the AskFinance service model, service catalog, routing logic, escalation criteria, and ownership • Ensure operational controls, documentation, standard work, policy alignment, and audit readiness • Develop standardized procedures, workflows, decision trees, and knowledge resources • Partner with technology and process owners to enhance tools, workflows, reporting, and user experience • Lead continuous improvement and develop a strategic roadmap to mature, expand, and scale AskFinance • Partner with Finance leaders and subject matter experts to improve support models, ownership, handoffs, and issue resolution • Build relationships across Stanford Medicine and collaborate with operational, technical, and enabling partners • Support readiness, communications, training coordination, and adoption of new processes and tools • Gather customer feedback and lead communications regarding service priorities, performance, and changes • Lead, coach, and develop staff; perform supervisory responsibilities including interviewing, hiring, training, performance management, and employee relations • Perform other duties as assigned

🎯 Exigences

• Bachelor's Degree from an accredited college or university • Eight (8) years of progressively responsible experience in shared services, finance operations, customer support operations, or other relevant operational leadership roles • Experience leading service-oriented operations with accountability for performance, staffing, workflow management, and measurable outcomes • Experience improving operational processes, service delivery models, reporting, knowledge resources, or customer support practices in a complex organization • Experience in finance shared services, ERP support, service desk operations, or business operations within healthcare, an academic medical center, or a similarly matrixed environment preferred • Experience with service management, case management, workflow, or reporting tools preferred • Knowledge of intake, triage, case management, workflow oversight, and escalation management • Knowledge of service metrics, reporting, dashboards, service model design, and governance practices • Understanding of operational controls, documentation standards, policy compliance, and audit readiness • Knowledge of process standardization, knowledge management, and service delivery practices • Ability to build partnerships across finance, operational, technical, and program teams in a complex, highly matrixed organization • Excellent written, verbal, facilitation, and presentation skills • Demonstrated ability to lead, coach, and develop teams • Strong judgment, prioritization, and leadership skills

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