Senior Logistics and Operations Associate

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Starface World

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

💄 Beauté

🛍️ eCommerce

🛒 Commerce de détail

💰 Venture Round en 2021-01

Beauty • eCommerce • Retail

Starface World est une entreprise dédiée à transformer les soins de la peau en une expérience amusante et expressive. Elle propose une gamme de produits de soins de la peau approuvés par des dermatologues, vegans et sans cruauté animale, conçus pour traiter les imperfections de manière créative. L'assortiment de produits de Starface comprend des patchs hydrocolloïdes pour boutons, mignons et colorés, tels que les Hydro-Stars et des éditions spéciales avec de l'acide salicylique pour désobstruer les pores. Cette marque met l'accent sur l'expression de soi et le soin de soi, transformant les routines de soins de la peau en moments de positivité et de gaieté.

Description

• Support the day-to-day execution of our logistics and operations function • Own key operational workstreams across outbound logistics, retailer fulfillment, and distribution center management • Ensure products move efficiently from our third-party warehouses to customers and retail partners • Serve as the primary point of contact for our distribution center (DC) partners, focusing on outbound logistics (shipping to retailers) • Ensure on-time order fulfillment across assigned retail partners and sales channels, delivering best-in-class service • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs • Help maintain and further SOPs, vendor guidelines, routing guides, and other operational documentation • Support continued development of operational best practices, tools, and processes across outbound logistics • Analyze operational data to identify trends, measure performance, and support key operational KPIs, including retailer chargebacks and claims management • Support continuous improvements to 3PL warehouse fulfillment processes to improve efficiency, reduce costs, and increase on-time delivery • Partner cross-functionally to improve operational processes and business performance • Participate in User Acceptance Testing (UAT) for system updates and enhancements • Develop understanding of inbound logistics and provide backup support as needed • Manage retailer chargebacks by reviewing dispute claims, identifying root causes, coordinating with internal teams to resolve discrepancies, and helping prevent recurring issues • Analyze shipping records and transaction data to validate claims and identify opportunities for process improvement • Maintain documentation that supports operational consistency and strengthens retailer and vendor relationships

🎯 Exigences

• 4+ years of experience working in supply chain, logistics, operations, or fulfillment within the CPG industry across ecommerce and/or brick-and-mortar retail • Hands-on experience working with 3PL warehouses, distribution centers, and B2B order management • Strong understanding of supply chain operations, including inventory management, warehouse operations, freight logistics, and retailer order fulfillment • Experience working with ERP systems (NetSuite is a plus), warehouse management systems, and advanced Excel • Data-driven and comfortable analyzing operational metrics to identify trends, solve problems, and improve processes • Take ownership of work, follow through on action items, and can independently manage priorities in a fast-paced, fully remote environment • Enjoy digging into operational issues, identifying root causes, and implementing practical solutions to prevent them from happening again • Communicate effectively across teams and build strong working relationships with internal stakeholders, retailers, warehouses, and external partners • Experience working in a fast-paced, collaborative environment where priorities can shift quickly and comfortable adapting as the business evolves • Excited by the opportunity to grow career in operations while taking on increasing ownership and responsibility • Able to travel up to 20% for physical inventory counts, team offsites, and special projects

🏖️ Avantages

• Access to high-quality health care options • Access to a 401k with 5% employer match eligibility • 4 weeks of vacation plus up to 20 paid holidays • 12 weeks fully paid parental leave • 5 days of pet-ernity leave for pet adoption • Home office & internet supplement stipend • Annual learning & development stipend • Flexible Fridays, and Summer Fridays • Fully remote work environment • ...and much, much more!