Operations Associate

🕒 il y a 10 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Stash

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Stash est une entreprise de services financiers numériques qui propose des solutions d'investissement et bancaires aux consommateurs américains. Elle offre une large gamme d'options d'investissement, y compris des actions et des ETF, et permet aux utilisateurs d'ouvrir divers types de comptes tels que des comptes de courtage individuels, de retraite et de tutelle. Stash propose également un service bancaire mobile avec la carte Stock-Back®, qui récompense les utilisateurs avec des actions basées sur leurs achats. La plateforme vise à rendre l'investissement accessible en adaptant les investissements aux intérêts des utilisateurs et en promouvant la croissance financière à long terme. Stash met l'accent sur le soutien éducatif avec des plateformes comme Stash101 pour l'éducation financière, et assure un environnement sécurisé pour les transactions et les investissements grâce à des partenariats avec Apex Clearing Corporation.

Description

• Primarily investigate disputes for card and ACH, according to Reg E, MasterCard and debit network rules. • Resolve disputes according to all applicable rules and within regulatory timeframes. • Manage the end-to-end chargeback lifecycle, leveraging deep knowledge of Mastercard network rules to minimize financial loss. • Review and decision of all remote deposit capture checks, returns and adjustments according to procedure. • Investigate and analyze suspicious account activity, high risk transactional patterns and customer demographics to identify and mitigate fraudulent activity. • Synthesize complex data to deliver well-reasoned fraud and dispute determinations, documenting findings in clear, concise, and well written investigative summaries. • Contribute to a team environment focused on collaboration, continuous improvement and effective risk management. • Use new technology including AI for ways to improve processes and ensure accurate decisions.

🎯 Exigences

• A proactive team player who actively contributes to a culture of risk management, knowledge sharing, and process improvement. • 3-5 years’ experience in mobile deposit capture processing, debit card and ACH dispute investigations and resolutions. • Expertise with consumer payment rules and regulations, including Reg E, Nacha, card and network rules. • Proven experience resolving transaction disputes and conducting Chargeback lifecycle management according to Reg E, MasterCard and debit network rules. • A track record of meeting strict regulatory deadlines and network timeframes without sacrificing quality or accuracy. • Strong understanding of risk and controls, paired with the ability to analyze complex transaction histories, behavioral patterns, and customer demographics to detect anomalous or fraudulent activity. • The ability to look at incomplete or conflicting information and synthesize it into clear, logical, and accurate determinations. Experience with AI tools recommended. • Detail-oriented and highly organized with excellent grammar, capable of writing objective, audit-ready investigative summaries while effectively prioritizing tasks in a fast-paced environment.

🏖️ Avantages

• Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits • Complimentary subscription to Stash+ account • Flexible work policy – We offer a flexible work environment that blends working from home with in-person collaboration at our NYC office to support productivity and team culture. • Flexible PTO • Work-from-home equipment stipends; home internet subsidy • Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary & Secondary • Enhanced health and wellness benefits through One Medical and Maven Health