Health Care Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 4 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

💵 $16 - $18 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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State Collection Service, Inc.

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1949

💸 Finance

⚕️ Assurance santé

🤖 Intelligence artificielle

Finance • Healthcare Insurance • Artificial Intelligence

State Collection Service, Inc. est un leader national dans la gestion des créances santé, aidant les prestataires de soins à améliorer leur performance financière et la satisfaction des patients. L'entreprise se spécialise dans des services tels que la gestion initiale des comptes, le placement de créances douteuses, et le suivi des assurances, en utilisant une combinaison d'intelligence artificielle et d'expertise humaine. Leur objectif est d'optimiser l'efficacité de la gestion des comptes tout en maintenant une approche bienveillante dans l'interaction avec les patients.

Description

• Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

🎯 Exigences

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills. The ability to work on multiple tasks simultaneously • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires • Ability to work successfully and cooperatively within a team-based environment • Bilingual candidates will provide additional support for bilingual calls

🏖️ Avantages

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days and annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided