Client Success Manager

Emploi pas sur LinkedIn

il y a 24 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

steercom - Key Message. Delivered.

Site WebLinkedInTous les Emplois

B2B • Enterprise • Productivity

steercom est une entreprise spécialisée dans l'aide aux individus et aux organisations pour communiquer des idées complexes de manière plus efficace. Ils utilisent le Principe de la Pyramide comme méthodologie de base pour structurer les pensées et transmettre les messages clés tant à l'oral qu'à l'écrit. steercom fournit divers outils et services tels que le Pyramid Builder, le Pyramid Visualizer et le Pyramid Speaker pour améliorer les compétences en présentation et les stratégies de communication. Ils proposent des programmes et du coaching axés sur l'obsession client, l'excellence des ventes et la négociation efficace, ciblant les dirigeants et les leaders qui ont besoin de transmettre leurs idées clairement et de manière convaincante. Leur équipe est composée de coachs expérimentés ayant des antécédents en stratégie de conseil et en gestion.

2 - 10 employés

🤝 B2B

🏢 Entreprise

⚡ Productivité

Description

• Build strong relationships with our single-shop customers to understand their needs and ensure their success with Steer. • Build, own, and execute customer success and engagement plans. • Own the commercial goals of retention and revenue expansion. • Spearhead internal, cross-functional improvement projects. • Represent the voice of the customer, and influence the product development roadmap. • Empower customers to connect their goals and challenges with the solution in Steer. • Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale. • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. • Serve as the main point of contact and liaison between clients and the rest of the Steer team. • Maintain regular communication with clients to ensure they are maximizing the full potential of Steer's offerings.

🎯 Exigences

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity. • Proven ability to influence and shift customer perspectives to drive change through feature and product usage. • Prior experience teaching technical information to a non-technical audience. • Strong customer-facing and presentation skills with the ability to establish credibility with business owners. • Positive attitude, empathy, and high energy. • Superb written and verbal communication skills • Ability to take initiative and adapt. • BA/ BS degree or equivalent experience. • Experience in a customer success role at a startup. • Experience with a MarTech product or selling directly to marketing teams. • Experience working in the automotive tech industry. • Experience working at a CRM company.

🏖️ Avantages

• 100% remote • 100% employer paid medical insurance • Flexible PTO with 15 days minimum • Generous Parental Leave • 401k • Learning Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative and innovative work culture • Opportunities for career growth and development