Marketplace Operations Manager

🕒 il y a 14 jours

🌵 Arizona, Florida, +12 états de plus – Distant

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $92 940 - $116 175 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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SupplyHouse.com

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2004

📦 Logistique

🏭 Fabrication

🛍️ eCommerce

Logistics • Manufacturing • eCommerce

SupplyHouse. com est un détaillant en ligne spécialisé dans la fourniture d'une large gamme de produits de plomberie, de chauffage, de CVC (chauffage, ventilation et climatisation) et de fournitures électriques. L'entreprise propose divers produits, y compris des fournitures PEX, des raccords, des vannes, des outils et des ressources pour les professionnels comme pour les bricoleurs amateurs. Avec un accent sur une sélection complète de pièces et de matériaux, SupplyHouse. com soutient ses clients avec une expédition rapide, des retours faciles et des services orientés client. L'entreprise s'engage à servir les professionnels du secteur ainsi que les consommateurs en général en offrant un accès à un vaste inventaire et des prix compétitifs.

Description

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs • Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification • Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates • Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management • Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live • Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform • Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones • Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows • Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base • Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution • Review weekly feeds for new item suggestions and coordinate with Category Management on additions • Research competitor listings to identify opportunities for improvement in content, imagery, and positioning • Conduct image audits and data cleanup including attribute and filter updates on new brand • Own SOP creation and ongoing maintenance for marketplace operational workflows • Test and document new marketplace features and platform capabilities within the supplier dashboards • Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation • Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution • Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends • Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed • Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

🎯 Exigences

• Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience) • A minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field • Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action • Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools • Experience managing supplier or vendor relationships in an operational capacity • Strong organizational skills with the ability to manage multiple workstreams and shifting priorities • Clear written and verbal communication skills with the ability to coordinate across cross-functional teams • Proven ability to document processes and create SOPs in a structured, repeatable format

🏖️ Avantages

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • And more!