Outbound Customer Service Representative

🕒 il y a 1 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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SWBC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1976

💸 Finance

🏠 Immobilier

Finance • Insurance • Real Estate

SWBC est une société de services financiers diversifiée offrant un large éventail de produits et services aux particuliers, aux entreprises et aux institutions financières. Les produits incluent divers types d'assurances, telles que l'assurance vie, l'assurance de biens et de véhicules, ainsi que des solutions d'assurance commerciale. L'entreprise propose également des services d'investissement étendus, de gestion de patrimoine et de planification de la retraite. De plus, SWBC offre des services de prêt, y compris des prêts hypothécaires, et opère dans le secteur immobilier en fournissant des solutions pour le développement de propriétés commerciales et des assurances. Ils mettent l'accent sur des stratégies centrées sur le client et ont des initiatives pour les avantages sociaux des employés et les services RH externalisés.

Description

• Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file. • Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity. • Assists in performing time-sensitive account maintenance before and after account processing cycles. • Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures. • Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.

🎯 Exigences

• High School Diploma or equivalency required • Minimum of zero to six (0-6) months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience • Insurance or banking experience preferred • Excellent interpersonal, organizational and telephone etiquette skills • Strong workflow and communication skills (both written and oral) • Able to operate a computer and basic office equipment • Able to type 40 WPM accurately and operate a 10-key calculator by touch.

🏖️ Avantages

• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program