Customer Service Representative

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WVU Medicine

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10 000+ employés

⚕️ Assurance santé

Healthcare Insurance

WVU Medicine est un système de santé complet affilié à l'Université de Virginie-Occidentale, offrant des services médicaux via un réseau d'hôpitaux à travers la Virginie-Occidentale. Ce système comprend des établissements notables tels que le J. W. Ruby Memorial Hospital, WVU Medicine Children's, et divers autres centres médicaux régionaux. WVU Medicine propose une vaste gamme de services de santé, incluant des traitements médicaux spécialisés et avancés comme la chirurgie cardiaque robotisée. Il est également impliqué dans l'éducation médicale, la recherche et les initiatives de santé communautaire, mettant l'accent sur une mission de fournir des soins de haute qualité aux communautés qu'il dessert.

Description

• Responsible for accurate and timely resolution of patient’s billing concerns. • Implement collection policies and procedures. • Interview and counsel patients for payment arrangements and/or charity assistance. • Work with patients to resolve account balances. • Accurately posts data (payments, adjustments) as needed. • Communicates problems hindering work flow to management. • Resolves patient billing and third-party payer concerns. • Answers patient questions quickly, accurately, and courteously. • Accurately identifies and screens Medicare charity within established guidelines. • Rebills accounts as necessary. • Works with patients to resolve account balances.

🎯 Exigences

• High school diploma or equivalent. • One (1) year experience in a healthcare setting. • One (1) year previous customer service experience. • Professional Interactions at all times. • Excellent oral and written communication skills. • Knowledge of medical terminology preferred. • Knowledge of ICS-9 and CPT coding preferred. • Ability to use tact and diplomacy in dealing with others. • Demonstrated customer service relations. • Analytical skills necessary for problem solving. • Knowledge of Fair Debt Collection Act. • Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting. • General knowledge of third party payers, collection laws, and collection procedures required. • Excellent telephone communication skills. • Working knowledge of computer including Microsoft Word and Excel. • Maintains current knowledge of Medicare reimbursement process and audit regulations. • Understands the UB92/1500 bill forms contents and EOMB’s. • Ability to understand written and oral communication.

🏖️ Avantages

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.