Senior Solution Architect

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $136 000 - $204 000 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Talkdesk

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2011

🤝 B2B

💰 €230 000 000 Series D en 2021-08

B2B • AI • Healthcare

Talkdesk® est un leader mondial des centres de contact cloud pour les entreprises de toutes tailles. Talkdesk CX Cloud et Industry Experience Clouds aident les entreprises à offrir un service client moderne à leur manière. Notre plateforme de centre de contact, fiable, flexible et innovante, exploite l'IA et l'automatisation pour obtenir des résultats exceptionnels pour leurs clients et améliorer le résultat net. Pour en savoir plus et essayer une démonstration autoguidée, visitez www.talkdesk.com.

Description

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements • Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation • Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing • Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process • Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap • Partner with sales, product, and engineering to help prioritize products and features based on client needs • Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. • Help build out department methodology and tools to improve quality and efficiency • Leverage strong technical acumen to identify process improvements and technical solutions

🎯 Exigences

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business • Experience with CX, CCaaS, and/or UCaaS solutions • Software implementation or coding experience is a plus • Familiar with creating and managing Web Services (REST/SOAP/WSDL). • A proven track record of managing and delivering IT projects for enterprise companies • Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels • A passion for helping people solve problems and a proven ability to understand progressive technology • Excellent verbal and written communication skills and meticulous attention to detail • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients • Ability to work cross-functionally in a fast-paced startup environment • Salesforce and other CRM experience preferred

🏖️ Avantages

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Talkdesk offers 14 paid holidays each year. • Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.