Director of Customer Success

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

🗣️🇺🇸🇬🇧 Anglais requis

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Team8

51 - 200 employés

Fondée en 2014

🏢 Entreprise

🔒 Cybersecurity

💳 Fintech

Enterprise • Cybersecurity • Fintech

Team8 est un créateur d'entreprises et un groupe de capital-risque qui s'associe avec des entrepreneurs pour cofonder des entreprises dans les technologies d'entreprise, la cybersécurité, l'intelligence artificielle, la fintech et la santé numérique. Ils se concentrent sur l'offrande d'un avantage concurrentiel unique aux startups en intégrant expertise, ressources et une communauté de dirigeants de haut niveau appelée le 'Village'. Team8 met l'accent sur la construction d'entreprises innovantes qui répondent à des défis et des opportunités significatifs, avec un modèle impliquant des investissements prépondérants dans les tours de financement de démarrage et une collaboration étroite avec les entreprises pour faciliter la transformation numérique.

Description

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships. • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs. • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills. • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction. • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients. • Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.

🎯 Exigences

• 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments. • 4 years of experience in healthcare claims and data analytics – must have 3–4 years of healthcare payment integrity experience – must have Proven experience managing senior-level client relationships and negotiating contracts or agreements. • Bachelor’s degree in business, Data Analytics or a related field. • Master’s degree is preferred but not required. • Familiarity with benefit analytics, data warehousing and claims data files.

🏖️ Avantages

• Health insurance • Flexible work arrangements • Professional development

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