Managing Consultant, Technical Services

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TeamDynamix

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2001

💰 Secondary market en 2023-01

Nous mettons le pouvoir d'une entreprise synchronisée entre vos mains. Car lorsque tout et tous travaillent ensemble sans heurts, vous pouvez viser plus haut et atteindre vos objectifs plus rapidement. Prenez une longueur d'avance sur le rythme du changement en associant ITSM/ESM à l'intégration d'entreprise et à l'automatisation - le tout sur une plateforme sans code. Nous offrons à nos clients des solutions flexibles et agiles qui leur permettent de déployer, d'étendre et d'évoluer rapidement - enchantez tout le monde avec une technologie qui fonctionne !

Description

• Partner directly with customers to provide technical expertise and help resolve complex implementation and integration challenges. • Design, build, configure, and maintain integrations between TeamDynamix solutions and client systems. • Identify opportunities for automation and implement technology solutions that improve efficiency and solve business problems. • Gather and document technical requirements, working closely with customers to translate business needs into scalable solutions. • Troubleshoot technical issues and drive timely resolution to ensure high customer satisfaction and minimize disruption. • Serve as a technical subject matter expert and provide guidance to other members of the Professional Services team. • Collaborate cross-functionally with Professional Services leadership to influence the strategic direction and roadmap of the division. • Partner closely with Sales to improve solution scoping and help create more accurate Statements of Work (SOWs). • Recommend and implement process improvements that maximize team resources and operational effectiveness. • Deliver high-quality consulting services and maintain strong, trusted relationships with customers. • Provide regular project updates and communicate effectively with internal stakeholders and clients.

🎯 Exigences

• Bachelor’s degree in Computer Science or a related technical field. • 5+ years of experience in software engineering, database report writing, or technical solution development. • 7–10+ years of experience within computer technology, technical services, or related fields. • Experience working directly with customers in a technical consulting or support capacity. • Ability to define business requirements and translate them into creative, scalable technical solutions. • Strong troubleshooting and problem-solving skills, with the ability to manage highly complex issues independently. • Excellent communication, presentation, and facilitation skills with the ability to advise both technical and executive audiences. • Strong interpersonal skills and a proven ability to build trusted client relationships. • Experience with Linux and/or Windows administration (preferred). • Customer support experience (preferred). • Ability to manage competing priorities while maintaining a high standard of quality and customer satisfaction. • Brings broad technical expertise and enjoys solving challenging problems through collaboration and innovation.

🏖️ Avantages

• Competitive compensation that reflects employees’ skills and contributions. • Comprehensive health insurance plans. • Wellness programs that promote physical and mental well-being. • Traditional and Roth 401(k) savings options with company match. • Remote-first with flexible working hours. • Prioritized work-life balance, with 15 observed days off in addition to PTO. • Family-friendly policies including paid parental leave. • Paid life insurance, short-term, and long-term disability insurance. • Regular acknowledgement of achievements with recognition programs. • Counseling services and resources for personal and professional challenges. • Transparent communication about company goals, strategy, and performance. • Regular feedback sessions and performance reviews. • Anti-bias and anti-harassment training programs. • Trust and autonomy in decision-making within your role. • Work environment that encourages you to be your authentic self. • Flat management structure with approachable leaders who want to hear your feedback.