Manager, Epic Enterprise Operations

Emploi pas sur LinkedIn

🕒 il y a 14 jours

🇺🇸 États-Unis – Télétravail

💵 $140 000 - $160 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Tegria

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2020

⚕️ Assurance santé

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Tegria est une entreprise mondiale de conseil et de services dans le domaine de la santé qui collabore avec des organisations de prestataires et de payeurs pour faire progresser les soins, améliorer la performance et relever les plus grands défis du secteur de la santé. Ils offrent une gamme de services comprenant l'optimisation de l'accès des patients, l'analyse des données, les solutions cloud et la transformation du cycle de revenus pour créer de la valeur et améliorer la prestation des soins de santé. Tegria se concentre sur la rationalisation des opérations, la promotion de l'innovation et l'exploitation de la technologie pour maximiser la performance et améliorer l'expérience des patients.

Description

• Provide leadership and strategic direction for Tegria’s Epic Technical Team. • Ensure alignment with departmental objectives and delivery of measurable outcomes. • Guide operational execution, process optimization, and implementation of initiatives for organizational growth. • Lead a multidisciplinary team including Operational Database Administrators, Epic Client Systems Administrators, Cogito Administrators, and infrastructure professionals. • Establish priorities and allocate resources to ensure high-quality service delivery. • Manage client relationships and coordinate team activities across multiple customers. • Partner with sales and business development teams for technical and operational input. • Prepare and present operational reports, metrics, and updates for leadership. • Own and manage client relationships to ensure services are delivered as per agreements. • Support project delivery activities and analyze current-state processes for improvements. • Mentor team members and customer counterparts for successful delivery.

🎯 Exigences

• Bachelor’s degree in Computer Science, Information Systems, related field or equivalent combination of education and experience. • At least one Epic technical certification – ODBA, ECSA, or Cogito admin; multiple certifications preferred. • One or more relevant third-party certifications from companies such as Microsoft, Citrix, RedHat, VMWare (preferred). • Progressively advanced experience supporting enterprise healthcare IT systems, including Epic or comparable EHR platforms, within a consulting, managed services, or healthcare delivery environment. • People management experience, including direct supervision of technical staff, performance management, and team development. • Experience leading or coordinating multi-customer or multi-engagement service delivery with accountability for operational outcomes. • Demonstrated experience managing work in accordance with statements of work, service-level commitments, or operational agreements. • Experience collaborating with cross-functional teams (infrastructure, applications, security, project management, and operations). • Exposure to budget management, resource planning, or staffing forecasts within defined financial guidelines. • Experience participating in or supporting client-facing discussions, operational reviews, or service delivery meetings. • Four or more Epic implementations or upgrades. • Broad knowledge of the healthcare IT and Epic enterprise operations field. • Operating knowledge in Cloud technologies (Azure, AWS, PowerBI etc.). • Epic EHR operational environments, including enterprise operations, hosting, or infrastructure dependencies. • Healthcare IT operations and managed services delivery models. • Core principles of IT service management, including incident, change, problem, and capacity management. • Operational governance and compliance, including healthcare regulatory and security considerations (e.g., HIPAA awareness). • Technical team leadership fundamentals, including performance management, coaching, and workforce planning. • Project and delivery management concepts, including milestones, decision gates, and outcome tracking. • Financial and resource management basics, including budgeting, forecasting, and utilization management. • Client relationship management and professional services delivery expectations.

🏖️ Avantages

• Health insurance • Multiple health and dental plans • Vision benefits • Total wellness program • Employee assistance program • Competitive wages • Retirement savings plans • Company-paid disability and life insurance • Pre-tax savings opportunities (HSA and/or FSA) • Generous paid-time-off program • Opportunities for remote work • Professional development offerings