Automotive Sales & Service Representative

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏈 Alabama, Arizona, +32 états de plus – Distant

infoinfo

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🤑 Commercial

🚫👨‍🎓 Aucun diplôme requis

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Teleperformance

Teleperformance

10 000+ employés

Fondée en 1978

📣 Marketing

📦 Logistique

🏥 Santé

Marketing • Logistics • Healthcare

description traduite de l'entreprise

Description

• Handle inbound and outbound customer interactions professionally • Build rapport and identify customer needs through effective discovery techniques • Present and promote products, services, and membership benefits • Tailor recommendations to each customer's situation • Identify retention opportunities and educate members on benefits, services, plans, coverage options, features, and value-added services • Apply consultative retention strategies to preserve memberships and strengthen customer loyalty • Resolve and de-escalate customer issues • Escalate interactions when necessary • Track call-related information for auditing and reporting • Participate in coaching sessions, sales training, team meetings, potential client calls, and continuous improvement initiatives • Meet or exceed sales, conversion, revenue, and customer satisfaction targets • Identify upselling and cross-selling opportunities • Process sales transactions, service enrollments, and payment arrangements accurately • Address questions, objections, and concerns with clear and persuasive offers and rebuttals • Upsell on every call

🎯 Exigences

• High School Diploma or equivalent • Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment • Proven ability to meet or exceed sales, conversion, or performance goals • Must be 18 years of age or older • Ability to type at least 25 words per minute • Strong communication, persuasion, negotiation, and relationship-building skills • Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions • Proven ability to influence customer decisions and retain business through relationship-building and problem-solving techniques • Comfortable navigating multiple software applications, systems, and sales tools simultaneously • Comfortable with desktop computer systems and general knowledge of Windows-based systems • Dedicated workspace near the router for a hardwired Ethernet connection • Minimum internet speed of 25 Mbps download/10 Mbps upload, with ISP under 50ms • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN • Proof of internet speed required • Customer service and sales experience preferred • College degree preferred but not required • Ability to collaborate with team members, supervisors, and support departments • Strong organizational, problem-solving, analytical, critical-thinking, and emotional-intelligence skills • Ability to prioritize tasks and work under pressure • Ability to work within a structured schedule with a variety of shifts

🏖️ Avantages

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Coaching sessions and sales training • Inclusive and diverse workplace culture

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