Customer Account Manager

🕒 il y a 1 jour

🦌 Connecticut, Nevada, +4 états de plus – Distant

🦌 Connecticut – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ⛷️ Utah – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

👻 Score fantôme 24%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Tenna

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

🏗️ Construction

☁️ SaaS

🔧 Matériel

Construction • SaaS • Hardware

Tenna est un fournisseur de logiciels et de matériel de gestion d'équipements spécialement conçu pour les entrepreneurs du secteur de la construction. Il centralise les flottes mixtes — équipements lourds, véhicules, outils, accessoires et locations — sur une plateforme unique qui combine la télématique GPS, les traceurs BLE, QR et CANbus, les caméras intelligentes AI ainsi que des applications mobiles. Tenna propose le suivi et la gestion des actifs, des analyses d'utilisation, la maintenance préventive et les ordres de travail, le suivi du temps des pièces et des mécaniciens, la planification/l'envoi, la sécurité et la conformité (DVIR/ELD/IFTA), des intégrations avec des logiciels comptables/ERP et de construction, ainsi que des finances d'actifs par télématique pour l'évaluation des coûts de projets et la facturation interne. La solution est commercialisée auprès des entrepreneurs pour réduire les pertes, améliorer l'utilisation, prolonger la durée de vie des actifs et accroître la sécurité et la conformité.

Description

• Actively manage a book of business to minimize churn and drive healthy growth by driving business value • Act as a trusted advisor to assigned accounts, ensuring customers’ business processes and needs are met by the Tenna platform • Consult with customers to uncover unmet needs and identify ways the Tenna platform can better serve them • Help customers drive product adoption and derive value from the solution • Provide strategic and exceptional customer support to assigned accounts • Encourage customers to rely on and incorporate the Tenna platform across their business • Build strategies to drive customer engagement, upsells, and retention • Assess customer data and qualitative insights to improve scaled customer success efforts • Engage customers to gauge renewal likelihood and identify product upsell opportunities • Share best practices for maximizing value from Tenna • Troubleshoot and resolve account issues via phone or in person using diagnostic tools • Diagnose dissatisfaction and build alignment strategies • Solve customer problems with a challenger mindset and develop creative, mutually lucrative solutions • Manage onboarding of assigned enterprise accounts and ensure processes are followed • Deliver customer training and resolve user issues • Train current customers, Sales Personnel, and Business Managers on new functionality and features • Collaborate with the Customer Success Team on customer issues and special projects • Work with Engineering or Technical Support Leads on customer tickets, bugs, and enhancements • Provide user feedback to Sales, Marketing, Product, and Engineering teams

🎯 Exigences

• Bachelor’s degree strongly preferred or equivalent • 7+ years of experience building and driving value for customers via strategic planning, and consultative selling • 7+ years of experience in customer success, software customer service experience is strongly preferred • Experience working within construction technology or within the construction industry is an absolute plus • Expertise with project management software (MS Project, or similar “Gantt Chart,” programs) • Experience working in a technical, production-driven environment • Solid understanding of software development processes and methodologies • Excellent verbal and written communication abilities, particularly with Engineers • Employs a “challenger mindset” when problem-solving • Familiarity with Salesforce and Help Scout is strongly preferred • Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude • Excellent organizational skills and process driven • Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards • Candidates must currently reside in or be willing to relocate to Massachusetts, Connecticut, Rhode Island, or New Hampshire.

🏖️ Avantages

• Full-time opportunity • Competitive compensation packages offered • Opportunities for growth and personal development within a highly dynamic team • Robust, low-cost benefit packages offered • Benefit coverage begins the first date of employment • Paid Time Off and Volunteer Time Off offered • Dependent Care offered • 401k match • Employee referral bonuses

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