Quality and Training Lead

🕒 il y a 14 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Texas Windstorm Insurance Association

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1971

🛡️ Assurance

🤝 À but non lucratif

Insurance • Non-profit

L'Association d'Assurance Tempête du Texas est un assureur à but non lucratif qui offre une couverture d'assurance contre les tempêtes et la grêle aux propriétaires résidentiels et commerciaux le long de la côte texane qui ne peuvent pas obtenir une telle couverture sur le marché traditionnel en raison du risque d'ouragans catastrophiques. Établie en vertu de la loi texane, TWIA fonctionne comme assureur de dernier recours, offrant l'émission de polices, la gestion des sinistres, les paiements, les services aux agents et la gouvernance publique via un conseil d'administration et une supervision statutaire.

Description

• Lead execution of quality assurance and training programs using quality frameworks and learning solutions • Improve underwriting consistency, ensure compliance, and address performance trends identified through quality reviews • Ensure timely updates of QA practices and reporting in response to underwriting, regulatory, and industry changes • Build partnerships and communicate across all organizational levels • Translate quality and training insights into recommendations and support informed decision-making • Design, implement, and maintain role-specific training programs aligned with underwriting standards and business objectives • Use quality insights, audit findings, and business trends to identify development opportunities • Implement targeted learning and coaching solutions to improve individual, team, and operational performance • Collaborate with underwriting leaders and business partners on process improvements, operational readiness, system implementations, and procedural changes • Champion continuous improvement, knowledge sharing, and evaluation of tools and technologies • Recommend enhancements to improve quality, efficiency, and effectiveness • Develop dashboards, reports, and performance metrics that provide actionable insights and identify trends • Serve as custodian of underwriting documentation, including manuals, guidelines, training materials, quality and audit documentation, procedural records, and knowledge resources • Manage documentation content, organization, version control, maintenance, distribution, compliance, and accessibility • Partner with project teams to lead QA change management, training, documentation, and readiness activities • Provide hands-on support during peak workloads, complex scenarios, staffing shortages, and critical business initiatives

🎯 Exigences

• Bachelor’s degree in business, risk management, quality management, or related field, or equivalent experience • 7+ years of progressive experience in quality assurance, training, compliance, process improvement, or related operations • 5+ years of experience leading quality assurance and training functions, including team development, quality programs, audits, assessments, and process improvement initiatives • Ability to manage competing priorities, lead cross-functional work, and influence stakeholders • Strong verbal, written, presentation, and interpersonal communication skills • Strong interpersonal, supervisory, and customer service skills • Intermediate knowledge of Word, Excel, and Outlook • Advanced knowledge and proficiency in PowerPoint • Ability to analyze performance data, identify trends, develop dashboards and reports, and translate findings into actionable recommendations • Ability to work independently with minimum supervision, set priorities, and demonstrate excellent project management skills • Ability to collaborate effectively with diverse groups in a corporate environment • Ability to work in a fast-paced and creative environment • Knowledge of underwriting operations, risk assessment, regulatory requirements, and QA practices preferred • ASQ CQA, Six Sigma Green/Black Belt, ISO 9001, or similar certification preferred • Professional certification in instructional design or training delivery, such as ATD CPTD, preferred • Experience with e-learning platforms, instructional design tools, and digital training solutions preferred • Ability to speak, hear, use a personal computer for standard business functions, and sit for long periods of time

🏖️ Avantages

• Fully remote work environment with no relocation required • Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual HSA employer contribution • 401(k) retirement plan with employer matching contributions up to 6% • Pension plan that begins vesting at 5 years of employment • Ongoing training and professional development opportunities sponsored by TWIA • Support to obtain professional certifications • Tuition reimbursement program • Generous paid time off, including vacation, sick leave, paid holidays, and personal days • Flexible scheduling to support work-life balance • Collaborative and mission-driven work environment • Employees valued, supported, and encouraged to grow