Quality and Training Lead

🕒 il y a 14 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Texas Windstorm Insurance Association

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1971

💼 Conseil

📦 Logistique

🛡️ Assurance

Consulting • Logistics • Insurance

L'Association d'Assurance Tempête du Texas est une entité d'assurance à but non lucratif qui offre une couverture contre les tempêtes de vent et la grêle aux propriétaires de maisons privées et de bâtiments commerciaux le long de la côte texane. Cette couverture est destinée à ceux qui ne peuvent obtenir cette assurance sur le marché traditionnel en raison du risque d'ouragans catastrophiques. Créée selon la législation texane, TWIA administre les polices, la gestion des sinistres, les paiements, le support aux agents et les rapports publics en tant qu'assureur de dernier recours face aux risques de vent et de grêle dans les zones côtières désignées.

Description

• Lead execution of quality assurance and training programs using quality frameworks and learning solutions • Improve underwriting consistency, ensure compliance, and address performance trends identified through quality reviews • Ensure timely updates of QA practices and reporting in response to underwriting, regulatory, and industry changes • Build partnerships and communicate quality and training insights as clear recommendations to stakeholders • Design, implement, and maintain role-specific training programs aligned with underwriting quality standards and business objectives • Use quality insights, audit findings, and business trends to identify development opportunities and implement targeted learning and coaching solutions • Collaborate with underwriting leaders and business partners on process improvements, operational readiness, system implementations, and procedural changes • Champion continuous improvement, knowledge sharing, tool and technology evaluation, and quality and efficiency enhancements • Develop dashboards, reports, and performance metrics to provide actionable insights and identify trends • Serve as custodian of underwriting documentation, including manuals, guidelines, training materials, quality and audit documentation, procedural records, and knowledge resources • Manage documentation content, organization, version control, maintenance, distribution, regulatory compliance, and accessibility • Lead QA change management activities with project teams, ensuring training, documentation, and readiness for process and system changes • Provide hands-on operational support during peak workloads, complex scenarios, staffing shortages, and critical business initiatives • Maintain service levels, quality standards, and operational effectiveness

🎯 Exigences

• Bachelor’s degree in business, risk management, quality management, or related field, or equivalent experience • 7+ years of progressive experience in quality assurance, training, compliance, process improvement, or related operations • 5+ years of experience leading quality assurance and training functions, including team development, quality programs, audits, assessments, and process improvement initiatives • Ability to manage competing priorities, lead cross-functional work, and influence stakeholders • Strong written, verbal, presentation, interpersonal, supervisory, and customer service skills • Intermediate knowledge of Word, Excel, and Outlook • Advanced knowledge and proficiency in PowerPoint • Ability to analyze performance data, identify trends, develop dashboards and reports, and translate findings into actionable recommendations • Excellent project management skills • Ability to work independently with minimum supervision and set priorities • Ability to collaborate with diverse groups of people in a corporate environment • Ability to work in a fast-paced and creative environment • Knowledge of underwriting operations, risk assessment, regulatory requirements, and QA practices preferred • Quality certifications such as ASQ CQA, Six Sigma Green/Black Belt, ISO 9001, or similar preferred • Professional certification in instructional design or training delivery, such as ATD CPTD, preferred • Experience with e-learning platforms, instructional design tools, and digital training solutions preferred • Ability to speak, hear, use a personal computer for standard business functions, and sit for long periods of time

🏖️ Avantages

• Fully remote work environment; contribute from home with no relocation required • Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual HSA employer contribution • 401(k) retirement plan with employer matching contributions up to 6% • Pension plan that begins vesting at 5 years of employment • Ongoing training and professional development opportunities sponsored by TWIA • Support to obtain professional certifications • Tuition reimbursement program • Generous paid time off, including vacation, sick leave, paid holidays, and personal days • Flexible scheduling to support work-life balance • Collaborative and mission-driven work environment