Customer Success Manager

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler Maintenant

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The Hello Team

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2021

🤝 B2B

🎯 Recrutement

B2B • Recruitment

The Hello Team est un fournisseur B2B de solutions d'embauche offshore structurée et de gestion de main-d'œuvre. Ils recrutent, embauchent et gèrent des équipes dédiées nearshore et offshore dans plus de 30 pays, offrant des services de personnel à distance, des services BPO, des services de réponse téléphonique et la mise en place de centres d'appels avec un recrutement sur le terrain, une supervision opérationnelle basée aux États-Unis, de la formation et une gestion de la main-d'œuvre en temps réel. L'entreprise met l'accent sur la responsabilité, le suivi des performances et l'alignement culturel pour les clients dans les secteurs de la santé, de l'assurance, de l'immobilier, des services professionnels et d'autres secteurs.

Description

• Attend and support client onboarding meetings to ensure a smooth implementation process • Conduct weekly follow-ups with clients to provide support and address questions or concerns • Monitor client needs and requirements and provide timely updates • Ensure tasks, requests, and deliverables are completed in a timely manner • Train clients on the newly released portal and ensure proper platform adoption • Develop and maintain training materials and resources for employers • Coordinate with internal teams to resolve client issues and operational requests efficiently • Track and document client feedback to identify opportunities for service improvement • Prepare periodic client check-in meetings to review progress and performance • Lead client check-in meetings to discuss updates and upcoming needs • Perform other duties related to the position as assigned

🎯 Exigences

• Proficient level of English (written and spoken) • Excellent interpersonal and communication skills • Experience as a Customer Success Manager or similar roles in the BPO industry or similar field • Strong organizational skills and attention to detail; proficient in project management software (e.g., Asana or similar tools) • Friendly and personable demeanor • Strong sense of ownership and accountability • Highly responsible and dependable, with the ability to work in a fast-paced environment • Strong leadership skills with a growth mindset and a high-performance attitude • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, proactive, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Avantages

• 100% remote work • Compensation in USD • Full-time position with 40 hours weekly • Great work environment with potential for growth