Enterprise Customer Success Manager

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SOCi, Inc.

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2012

🤖 Intelligence artificielle

🤝 B2B

🛍️ eCommerce

Artificial Intelligence • B2B • eCommerce

SOCi, Inc. est une plate-forme de marketing digital transformative conçue pour les entreprises multi-sites, offrant une suite d'outils propulsés par l'intelligence artificielle. Leur plate-forme innovante SOCi permet aux entreprises d'automatiser et d'optimiser leurs efforts de marketing local grâce à diverses applications telles que Genius Search, Genius Social et Genius Reviews, en se concentrant sur l'amélioration de la visibilité et de l'engagement à travers tous les sites. En rationalisant les flux de travail et en employant l'IA, SOCi aide les marques à maximiser leur présence en ligne et à répondre efficacement aux interactions des clients.

Description

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio. • Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty. • Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations. • Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality. • Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling. • Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence. • Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement. • Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management. • Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences. • Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

🎯 Exigences

• 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members. • Extensive experience leading and significantly impacting sales and advanced customer success outcomes. • Driven by personal, team, and company achievement, with a commitment to excellence. • Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices. • Proven track record of interacting with and influencing C-level executives. • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned. • Education: Bachelor's degree or equivalent education and relevant experience.

🏖️ Avantages

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs