Senior Technical Success Manager, Majors

🕒 il y a 1 mois

🏄 California, Oregon, +1 états de plus – Distant

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $151 000 - $252 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Amplitude

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2012

☁️ SaaS

🤝 B2B

SaaS • AI • B2B

Amplitude est une plateforme de premier plan en matière d'analytique et d'insights qui offre aux entreprises une compréhension globale du parcours client. Grâce à des produits tels que l'analyse produit, l'analyse Web, et la rediffusion de session, Amplitude propose des analyses comportementales approfondies et des outils d'IA pour aider les organisations à visualiser les sessions utilisateurs, optimiser les expériences produits et stimuler la croissance des entreprises. La plateforme est conçue pour unifier les données clients à travers les équipes, permettant une meilleure qualité des données et une gouvernance améliorée grâce à sa Customer Data Platform. Amplitude met particulièrement l'accent sur la facilitation de la croissance, de l'engagement actif des utilisateurs et de la monétisation pour divers secteurs, y compris les services financiers, le e-commerce, les médias et les soins de santé.

Description

• Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal • Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting • Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes • Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement • Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth • Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal • Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story • Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book • Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers • Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

🎯 Exigences

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS • 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities. • 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts • Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart • Experience training or enabling non-technical teams to become data-sufficient. • Excellent communication skills to influence everyone from a data engineer to a C-level executive. • Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

🏖️ Avantages

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans • Flexible time off, ​p​aid holidays, and more • Fidelity 401/K • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program​ (ESPP)​