Customer Success Manager

🕒 il y a 1 mois

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $90 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

11:11 SYSTEMS

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems est un fournisseur de premier plan de solutions cloud, offrant des services comprenant le cloud public et privé géré, la protection des données, la reprise après sinistre et la sécurité. L'entreprise se concentre sur la modernisation des infrastructures informatiques des entreprises, renforçant leur résilience face aux menaces et simplifiant la gestion grâce à des technologies avancées. Avec plus de 40 ans d'expérience, 11:11 Systems exploite son expertise approfondie pour adapter des solutions aux divers secteurs tels que l'éducation, le gouvernement et la santé, garantissant des niveaux élevés de sécurité et de conformité pour ses clients.

Description

• Lead the team to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives. • Ensure that all team members clearly understand the company's vision and goals for customer experience and their respective contributions. • Lead and design long-term account plans, collaborate effectively with cross-functional teams, and drive customer success. • Coordinate with the team and other departments throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. • Develop and manage essential customer analytics programs, customer health tracking, churn management. • Work with the team to build and improve processes to align with the customers' needs and make the team more effective and efficient. • Provide leadership, management, and ownership of the Customer Success Team. • Develop, maintain, and manage the team to key success metrics.

🎯 Exigences

• Bachelor's degree in Business Administration, Computer Science, Information Systems, related field, or equivalent work experience. • 5+ years of Customer Success or Account Management experience with at least 2 years in a leadership role. • 3+ years of technology experience. • Experience managing a team and supporting other managers is desirable. • Strong communication and interpersonal skills. • Customer-centric and team-centric mindset. • Ability to manage multiple projects, activities, and tasks simultaneously. • Ability to identify opportunities for the appropriate and cost-effective investment of financial resources, including staffing, sourcing, purchasing, and in-house development. • Implementing a Customer Success strategy. • Ability to develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Must be legally eligible to work without visa sponsorship.

🏖️ Avantages

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs