Senior Customer Success Manager

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $145 000 - $235 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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LaunchDarkly

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

☁️ SaaS

🏢 Entreprise

💰 €200 000 000 Series D en 2021-08

SaaS • Enterprise

LaunchDarkly est une entreprise de logiciels proposant une plateforme de gestion des fonctionnalités et d'expérimentation. Ses solutions permettent aux développeurs de contrôler les déploiements de logiciels grâce à des drapeaux de fonctionnalités, favorisant des mises en production progressives et sécurisées. La plateforme s'intègre à divers outils de développement et prend en charge plusieurs langages de programmation pour simplifier le déploiement et améliorer l'expérience des développeurs. Les solutions de LaunchDarkly s'adressent à des secteurs tels que les services financiers, la santé, la haute technologie, le commerce de détail et le gouvernement, entre autres, fournissant une infrastructure robuste qui aide à offrir des expériences utilisateur personnalisées et ciblées.

Description

• Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. • Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. • Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. • Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features. • Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. • Build Champions & Executive Relationships: You are an expert champion builder. • Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis.

🎯 Exigences

• 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. • Experience owning the renewal process and being held accountable to a retention quota. • Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. • Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. • Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. • Experience with both proactive and reactive customer success motions. • Proven ability to advocate for both your customers and your company.

🏖️ Avantages

• Restricted Stock Units (RSUs) • Health, vision, and dental insurance • Mental health benefits