Customer Success Manager

🕒 il y a 1 mois

🌽 Illinois, New York, +3 états de plus – Distant

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $115 500 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

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Azul

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2002

☁️ SaaS

🏢 Entreprise

💰 €40 000 000 Series F en 2007-09

Software & Technology • SaaS • Enterprise

Azul est une entreprise spécialisée dans une plateforme Java haute performance qui offre une vitesse accrue, une efficacité au démarrage et une réduction des coûts cloud, sans nécessiter de modifications du code. L’entreprise propose des produits tels qu’Azul Zulu et Azul Zing, qui s’intègrent à sa plateforme pour améliorer les performances applicatives et l’efficacité DevOps. Azul accompagne de nombreux secteurs, notamment la distribution, l’e‑commerce, les services financiers et la technologie, en prenant en charge des applications Java critiques dans le monde entier. Ses solutions sont centrées sur l’optimisation des coûts cloud et la transformation numérique, avec des tarifs compétitifs et un support expert 24h/24, 7j/7. Azul est reconnue pour l’excellence de son infrastructure Java, offrant un support incomparable et une satisfaction client de premier plan.

Description

• Execute an On Boarding session with all new Azul customers providing them with a “welcome packet” • Lead communications and “check in” meetings throughout the lifecycle of the customer • Act as a liaison for customer requests, questions, and escalations • Monitor and gather key customer information related to customer support interactions • Drive attendance of key customers to individual or group Security reviews with CTO • Advise customers on upsell and cross-sell buying options • Identify growth opportunities by implementing new programmes • Coordinate Azul resources to ensure the highest level of customer engagement • Constantly monitor customer engagement and health scores

🎯 Exigences

• 7+ years' experience in either a Customer Success, Customer Support, or Sales Engineer role • BS or MS in computer science related degree • Demonstrated experience in technical role, preferably in software or complimentary industry • Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers. • Project management experience a plus • Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred • Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics. • Excellent Presentation skills as well as verbal and written communication skills • Maniacal focus on the positive customer experience • Strong written and verbal communication skills and the ability to clearly and effectively articulate Azul’s value and business practices • Organized, detail and process oriented • Flexible and supportive in a fast moving and changing environment • Self-starter, willing to take a leadership role in driving initiatives in support of the optimal customer experience • Manage multiple tasks and use good judgment in resolving difficult issues • Ability to coordinate across Azul department resources to execute complex customer needs

🏖️ Avantages

• Comprehensive compensation and healthcare packages • Equity Program – be part of our success • Referral Program • Work-life balance, remote-first, paid time off, company shutdown, holidays