Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $125 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Reveleer

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

🤖 Intelligence artificielle

Healthcare Insurance • SaaS • Artificial Intelligence

Reveleer est une entreprise de technologie de la santé spécialisée dans la fourniture d'une plateforme de bout en bout pour les soins basés sur la valeur. Leur plateforme utilise l'intelligence artificielle pour automatiser les tâches, améliorer l'efficacité et renforcer les soins aux patients en consolidant les flux de travail liés à l'ajustement des risques et à l'amélioration de la qualité. Reveleer aide les organisations de soins à rationaliser leurs opérations grâce à une acquisition de données intelligente, augmentant la productivité et garantissant des remboursements précis. Avec un focus sur l'intelligence en santé, Reveleer s'intègre aux HIEs et aux systèmes EHR pour améliorer la prestation de soins et capturer les diagnostics pertinents. Ils ont une présence significative dans l'industrie des soins de santé, travaillant avec divers plans de santé pour maximiser leur performance et les résultats des patients.

Description

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals. • Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution. • Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams. • Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity. • Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities. • Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively. • Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement. • Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders. • Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion. • Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform. • Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery. • Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.

🎯 Exigences

• Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred • At least 5 years of experience in consulting, project management, or customer management for a technology solution • Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements • Demonstrated leadership capabilities and high performance in previous positions • Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges • Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms • Healthcare experience required, preferably with a provider, payer, or intermediary organization • Ability to work autonomously but seek assistance proactively • Strong oral and written communication skills, comfortable presenting to internal and external stakeholders • Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions

🏖️ Avantages

• Competitive salary • Medical, Dental and Vision benefits • 401k match • Generous PTO plan