Customer Success Manager II

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $56 100 - $77 200 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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The Renaissance Network, Inc.

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11 - 50 employés

Fondée en 1996

📚 Éducation

🤝 B2B

🎯 Recrutement

Education • B2B • Recruitment

The Renaissance Network, Inc. est une entreprise spécialisée dans l'aide aux organisations du secteur de l'éducation et de la technologie pour trouver des cadres dirigeants de haut niveau et constituer des équipes axées sur les objectifs. Avec plus de 25 ans d'expérience, elle propose des services de recherche et de conseil ciblés conçus pour découvrir des talents permanents et intérimaires, dans le but d'impacter positivement l'éducation et les communautés. Son approche stratégique de l'acquisition de talents repose sur la compréhension des besoins des clients et l'utilisation de décisions basées sur des données pour garantir des placements réussis.

Description

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives • Ensure that customers are continuously delighted throughout their journey with Renaissance • Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight • Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories • Facilitate or manage support/ product/ experience related customer challenges • Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals • Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges • Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements • Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn • Monitor new customers through the onboarding process, ensuring a smooth transition • Deploy many communication strategies to engage customers and engage • Lead customer strategies for personalized engagement operating with greater independence • Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

🎯 Exigences

• 2-3 years experience in Customer Success required • Strong understanding of the K12 education competitive landscape • Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment • Excellent CS strategy acumen with good business development and negotiating skills • Strong interpersonal, written, presentation and oral communication skills • Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers. • Experience within a SaaS education company (Bonus Points)

🏖️ Avantages

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth • Health Savings and Flexible Spending Accounts • 401(k) and Roth 401(k) with company match • Paid Vacation and Sick Time Off • 12 Paid Holidays • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program • Tuition Reimbursement • Life & Disability Insurance • Well-being and Employee Assistance Programs